If you are&nbsp;a State Library of Queensland (State Library) member and a Queensland resident, you can borrow from the Information Collection.&nbsp;

Queensland residents

To borrow you need to:

<ul>
	<li>Become a <a href="https://www.slq.qld.gov.au/get-involved/become-member">State Library member</a>.</li>
	<li>Visit&nbsp;us at South Bank and present:
	<ul>
		<li>Queensland driver&nbsp;licence with current address&nbsp;OR</li>
		<li>Two forms of&nbsp;identification, at least one of which must include your name and current Queensland residential address.&nbsp; See below for suggested forms of identification.</li>
	</ul>
	</li>
</ul>

For members 15 years and younger, a signed parent/guardian consent form along with identification that includes the parent/guardian name and residential address is required before borrowing. Download a copy of the&nbsp;<a href="https://www.slq.qld.gov.au/sites/default/files/CURRENT%20SLQ-Parent%20Guardian%20Membership-consent-form-April%202021_0.pdf">parent/guardian consent form</a>.

Borrowers are responsible for ensuring their contact details remain up to date.

Membership cards issued for the purposes of borrowing are not transferable.

State Library members who are also members of a Queensland public library can request loans from the Information Collection to be sent to their public library via <a href="http://onesearch.slq.qld.gov.au/primo-explore/search?vid=SLQ">One Search</a>. You do not have to visit us or present identification to use this service.&nbsp;

&nbsp;

Non-Queensland residents

If you do not live in Queensland,&nbsp;you may borrow via the interlibrary loan service provided by your local public, State or university library.

If you do not have a current Queensland driver licence, the following is a list of suggested forms of identification:

<ul>
	<li>Bank statement</li>
	<li>Contract of purchase, current lease or rental document, mortgage or land ownership certificate</li>
	<li>Electricity, gas or telephone account</li>
	<li>Learners permit</li>
	<li>Local government rates notice</li>
	<li>Renewal notice for Queensland driver licence or vehicle registration</li>
	<li>Statement from an educational institution's administrator with name of student and residential address</li>
	<li>Student identification card</li>
	<li>Vehicle registration certificate.</li>
</ul>

SUGGESTED FORMS OF IDENTIFICATION

Items in the Information Collection available for loan include:&nbsp;

<ul>
	<li>Books, pamphlets</li>
	<li>Music scores, performance sets</li>
	<li>DVDs, CDs, videos and kits</li>
	<li>Serials and magazines.</li>
</ul>

Heritage collections in John Oxley Library are not for loan. Items not available for loan may be used onsite at State Library.

The physical condition of an item may affect the availability of a loan or copy. The loan of an item is at the discretion of State Library.

WHAT CAN I BORROW?

<table>
	<thead>
		<tr>
			<th>Loan limit</th>
			<th>Loan period</th>
			<th>Maximum loan period</th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td>Maximum of 10 items&nbsp;</td>
			<td>Four weeks</td>
			<td>12 weeks</td>
		</tr>
	</tbody>
</table>

For music performance sets, the loan period may be longer to accommodate the performance date. Please ask staff at the time of borrowing.

WHAT IS THE LOAN LIMIT AND LOAN PERIOD?

You can request an item with your State Library membership via&nbsp;<a href="http://onesearch.slq.qld.gov.au/primo-explore/search?sortby=rank&amp;vid=SLQ&amp;lang=en_US">One Search</a>, the library catalogue.

You will be notified by email once an item is ready for collection and advised of the pickup location.

HOW CAN I PLACE A REQUEST?

Requested items are placed on the hold shelf for 5 days.

Items not collected will be returned to the shelves and your hold will be cancelled.

If you are unable to collect your item(s) during the above mentioned period, you can request an extension (maximum 7 days) by contacting&nbsp;Access Services:&nbsp;

Phone 
<a href="tel:+61 7 3840 7850">+61 7&nbsp;3840 7850</a> (Monday to Friday&nbsp;9am - 4pm)&nbsp;

See&nbsp;<a href="https://www.slq.qld.gov.au/delivery-times">delivery times</a>&nbsp;for hold shelf (pickup) locations.

Send to my Public Library items will be posted to your nominated Queensland public library.

WHERE DO I COLLECT MY REQUESTS?

You can renew your loans in the following ways:

<ul>
	<li>Online via <a href="http://onesearch.slq.qld.gov.au/primo_library/libweb/action/search.do?vid=SLQ&amp;fromLogin=true">One Search</a>.&nbsp;&nbsp;Click on Login located in the top right-hand corner, click on your username and then select My Loans</li>
	<li>In person at State Library during <a href="http://www.slq.qld.gov.au/visit-us/opening-hours">opening hours</a></li>
	<li><a>p 3840 7810, Visitor and Information Services (Mon - Fri 9am - 5pm)</a></li>
	<li>p <a href="tel:3840 7850">3840 7850</a>, Access Services (Mon - Fri 9am - 5pm).</li>
</ul>

Your loans can be renewed up to the maximum loan period of 12 weeks.

Loans cannot be renewed if:

<ul>
	<li>Requested by another borrower.</li>
	<li>The item has reached the maximum loan period.</li>
	<li>The item has a lost or claim return status.</li>
</ul>

Additional renewals may be negotiated at the discretion of State Library.&nbsp;

HOW CAN I RENEW MY LOANS?

Loans are to be returned in good condition by the due date.

Loans can be returned to State Library in the following ways:

In person during <a href="http://www.slq.qld.gov.au/visit-us/opening-hours">opening hours</a> to:

<ul>
	<li>Reception, Level 1</li>
	<li>Information Desk, Level 3</li>
</ul>

State Library does not offer an after-hours return facility.

Mail to:

Access Services

State Library of Queensland

PO Box 3488

South Brisbane Q 4101

WHERE DO I RETURN MY LOANS?

You will receive scheduled email notifications:

<table>
	<thead>
		<tr>
			<td>
			Notification type
			</td>
			<td>
			Schedule
			</td>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td>
			Courtesy
			</td>
			<td>
			Three days prior to due date
			</td>
		</tr>
		<tr>
			<td>
			Due Date
			</td>
			<td>
			&nbsp;Day due to be returned
			</td>
		</tr>
		<tr>
			<td>
			Overdue
			</td>
			<td>
			14 days overdue&nbsp;(1st overdue)
			</td>
		</tr>
		<tr>
			<td>
			Final Overdue
			</td>
			<td>
			28 days overdue&nbsp;(2nd overdue)
			</td>
		</tr>
		<tr>
			<td>
			Invoice
			</td>
			<td>
			42 days overdue (initial invoice)

			72 days overdue (reminder invoice)
			</td>
		</tr>
		<tr>
			<td>
			Final invoice
			</td>
			<td>
			102 days overdue&nbsp;
			</td>
		</tr>
		<tr>
			<td>
			Summary of current loans
			</td>
			<td>
			Monthly
			</td>
		</tr>
	</tbody>
</table>

<h3>&nbsp;</h3>

Lost items

An item is considered lost and an invoice issued to you once the item is 42 days overdue.

Lost items not returned or paid for after the final invoice will be referred to a Debt Collector Agency.

The replacement cost is based on State Library of Queensland Annual Asset Valuation figures, which are reviewed annually.

The purchase of a new replacement copy may be negotiated in lieu of a payment. Please contact State Library to discuss the terms and conditions prior to supply.

A refund will be given for an item paid for and returned within a six-month period and is based on the condition of the item returned. It is the responsibility of the borrower to contact State Library to initiate a refund.

A refund will not be issued for items paid for and returned after a six-month period.

State Library will suspend your borrowing privileges until all overdue items are returned or the invoice is paid in full.

Your borrowing privileges are reinstated once an item is returned or payment is received in full.

<h3>&nbsp;</h3>

Damaged items 

You are responsible for maintaining the condition of items borrowed from State Library.

If an item is returned damaged e.g. missing pages or water damaged, you will be issued with an invoice to cover the replacement cost.

The replacement cost is based on State Library Annual Asset Valuation figures, which are reviewed annually.

The purchase of a new replacement copy may be negotiated in lieu of a payment. Please contact State Library to discuss the terms and conditions prior to supply.

State Library will suspend your borrowing privileges until a replacement copy is received or the invoice is paid in full.

<h3>&nbsp;</h3>

Items returned but still on your account

If an item is recorded on your account but returned, please notify State Library as soon as possible. Please include details such as where and when you returned your loans to help us locate your items.

You can notify us in the following ways:

<ul>
	<li>Email: <a href="mailto:access@slq.qld.gov.au">access@slq.qld.gov.au</a></li>
	<li>Phone: <a href="tel:+61 7 3840 7850">+61 7 3840 7850</a></li>
</ul>

The item will be given a claim return status and you will continue to receive automatic email notifications until the item is located or removed from your membership account.

State Library will notify you of outcome within a 90-day period.

Please note, items returned or used onsite will be placed in quarantine for 24 hours before being returned to storage and will remain on your membership account during this period.&nbsp;

<h3>&nbsp;</h3>

How to pay an invoice

You can pay your invoice securely online using <a href="https://www.bpoint.com.au/payments/statelibrary">BPoint</a>.

See <a href="https://www.slq.qld.gov.au/how-do-i/pay-invoice">pay an invoice</a>.

<h3>&nbsp;</h3>

Appeals

Appeals regarding replacement costs are to be made via:

<ul>
	<li>Email: <a href="mailto:access@slq.qld.gov.au">access@slq.qld.gov.au</a></li>
	<li>Mail to:</li>
</ul>

Lead, Access Services

State Library of Queensland

PO BOX 3488

SOUTH BRISBANE QLD 4101

&nbsp;

A copy of the invoice is to be included with your submission. <a>Please include as much detail as possible in your appeal to assist in processing your request.</a>

State Library may contact you for further information and a decision will be made within 30 days.

&nbsp;

REMINDER,  OVERDUE AND LOST NOTICES

Complete the&nbsp;<a href="http://askslq.altarama.com/reft100.aspx?key=DocumentSupply">order form</a> to request an interlibrary loan.

INFORMATION ABOUT BORROWING FROM OTHER LIBRARIES

Interlibrary loans – from National Film and Sound Archive

State Library of Queensland is an official <a href="https://www.nfsa.gov.au/">National Film and Sound Archive</a> (NFSA) partner and the Queensland Access Centre, enabling you to access material from the NFSA collection for free.

&nbsp;

How to order

Requests to be submitted directly to NFSA by:

<ul>
	<li><a href="http://colsearch.nfsa.gov.au/nfsa/search/search.w3p;adv=no;query=swiming;resCount=10">Searching</a> the NFSA collection</li>
	<li>Selecting Access Request</li>
</ul>

NFSA will send your requested material to State Library and we will contact you to arrange access.

&nbsp;

Payment

Please contact NFSA staff to confirm the price and arrange payment.

&nbsp;

Delivery timeframe

Processed within 5 working days.

&nbsp;

Conditions of use

Onsite use only (<a href="https://www.slq.qld.gov.au/plan-my-visit/services/book-spaces">Booking required</a>).

&nbsp;

Collection queries

NFSA staff:

<ul>
	<li>t 2 <a href="tel:6248 2222">6248 2222</a>, toll free <a href="tel:1800 067 274">1800 067 274</a></li>
	<li>e <a href="mailto:access@nfsa.gov.au">access@nfsa.gov.au</a></li>
</ul>

&nbsp;

Contact Us

Access Services

Mon-Fri 9am-4pm 
t <a href="tel:+61 7 3840 7850">+61 7 3840 7850</a> 
f <a href="tel:+61 7 3840 7795">+61 7 3840 7795</a> 
e&nbsp;<a href="mailto:ill@slq.qld.gov.au">ill@slq.qld.gov.au</a>

INFORMATION ABOUT BORROWING FROM THE NATIONAL AND FILM AND SOUND ARCHIVE

If you are a Queensland resident you can request a loan to be sent to your Queensland public library.

How to request

Login to <a href="http://onesearch.slq.qld.gov.au/primo-explore/search?vid=SLQ&amp;lang=en_US&amp;sortby=rank">One Search</a> and once you have found the item you wish to borrow select “My Public Library” from the pickup location and then enter the name of the library into the comments field.

We will email you once the item has been sent to your public library.

What you need to know

You need to be a member of your public library in order to collect the item.

Your public library’s borrowing privileges and conditions apply, please confirm with your public library regarding:

<ul>
	<li>what items you can borrow</li>
	<li>how many items you can borrow</li>
	<li>if they charge a request or interlibrary loan fee.</li>
</ul>

Loan periods, renewals and returns are managed by your public library.

<a href="https://plconnect.slq.qld.gov.au/directory">Find a public library</a>

HOW TO REQUEST A LOAN TO BE SENT TO MY PUBLC LIBRARY?

Email: &nbsp;<a href="mailto:access@slq.qld.gov.au">access@slq.qld.gov.au</a> (Mon-Fri 9am-4pm)

Phone: <a href="tel:+61 7 3840 7850">+61 7 3840 7850</a>

&nbsp;

HOW TO CONTACT US

<a href="https://www.slq.qld.gov.au/sites/default/files/Loans%20to%20Clients%20Policy_WEB.pdf">Loans to clients policy</a>.

Borrowing for individuals