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Ask a librarian

State Library of Queensland staff can help answer your questions and offer research guidance.

Enquiry services

State Library enquiry services exist to connect you to the expertise, content and resources to support your information and research needs. Our enquiry services can also equip you with the necessary skills to carry out independent research using the resources available at State Library. 

What we can do

  • Assist you with identifying and searching resources for your topic.
  • Refer you to other resources or organisations to find what you need.

If we cannot answer your question on the spot, we can research your topic for up to one hour free of charge and provide you with a response within 10 working days. A maximum of 6 extended enquiries per calendar year, per client, can be accepted. 

Online enquiries

Use any one of our online forms if you have a research enquiry: 

We will provide a response within 10 working days. You can also check on the status of an existing enquiry.

Phone enquiries

 Do you have a quick question about State Library services or resources or need some information?

07 3840 7810
Contact hours
Monday to Friday, 9 am – 5 pm (excl. public holidays)

Online chat enquiries

We can chat with you online, in real time, using our instant messaging service. The chat service is ideal for quick questions about State Library services or resources. Click on the button below during chat hours.

Chat hours
Monday to Friday, 9 am – 5 pm (excl. public holidays). Outside of these hours you can submit your question.
Chat online

Appointment service

Make an appointment with our qualified library staff who can assist you with your research or show you the best way to use our resources. Appointments are up to one hour in duration, and are available Monday to Friday, 9 am – 5 pm (excl. public holidays).

Book online

More information

For more information on our enquiry services please see our Ask a Librarian Service Policy

The information services provided by State Library of Queensland are governed by Principles and Service Guidelines for Information and Research Services which have been agreed to by National and State Libraries Australasia (NSLA).

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