Why initial trust is more than getting to know you

"More than ever in business, collaboration is a critical element of success. Suppliers and service providers are no longer just part of an outsourcing strategy, they are seen as valued partners whose contribution is vital. But in an era of the gig economy, the problem is that there are so many new collaborators and each collaboration can be fleeting or just a one-off. Their service or product may be essential, but in many sectors there are a number of potential suppliers and service providers who can provide the same service or product. The quality that can elevate the supplier relationship from one that is easily replaceable to a genuine value-added collaboration is trust, and this was the focus of a recent experiment at UNSW Business School's experimental BizLab." Mandy Cheng, BusinessThink, 13 December 2017 Read more