Ask a librarian

State Library of Queensland staff can help answer your questions and offer research guidance.

Enquiries and services

State Library Enquiry Services exist to connect people to the expertise, content and resources available at State Library.

Please see our Enquiry Services Management Policy.

Online enquiry

Use any one of our online forms if you have a research enquiry:

We will provide a response within 10 working days.You can also check on an existing enquiry.

Phone enquiries

Do you have a question about State Library services or resources or need some information?

Do you need to access Family History resources?

07 3840 7810
Contact hours
Mon to Fri, 9am-5pm (excl. public holidays)

Online chat service

We can chat with you online in real time using our instant messaging service. Click on the button below during chat hours.

Chat hours
Mon to Fri, 9am-5pm (excl. public holidays). Outside of these hours you can submit your question using our online question form

Appointment service

Make an appointment with our staff. We can assist you with your research or show you the best way to use our resources.

What we can do

  • Assist you with identifying and searching resources for your topic.
  • Refer you to other resources or organisations to find what you need.

If we cannot answer your question on the spot, we can:

Research your topic for up to one hour free of charge (with a maximum of 6 enquiries per calendar year per client). We will provide a response within 10 working days.

The information services provided by the State Library of Queensland are governed by Principles and Service Guidelines for Information and Research Services which have been agreed to by National and State Libraries Australasia (NSLA).

Plan my visit

Information desks are located on levels 1, 2, 3, and 4 and staff are available to help with information about State Library services, resources and collections

Preserving your collection

Discover useful conservation information for your own collections and find out about our preservation services.

Conservation enquiry form

If you've got a question on any conservation topic or issue, we'll do our best to find the answer for you.