How much time and money can AI save government?
By administrator | 16 May 2017
Cognitive technologies could free up hundreds of millions of public sector worker hours.
Farewell, paperwork? New cognitive applications could well mean government doing more with less—less work, that is, not necessarily fewer workers. Depending on the level of investment, AI technology could allow people to spend fewer hours on non-core tasks and more on client service and creative work.
Introduction: AI-based technology brings both optimism and anxiety
All kinds of institutions today run on data, and that means endless staff hours spent inputting, processing, and communicating. The work needs to get done, so someone has to spend that time pecking away at a keyboard, right?
The promise of reducing—or even eliminating—all that drudge work is one reason why many managers are enthusiastic about new applications based on artificial intelligence (AI). Finally, staff resources could be freed up to do real work, with people having time to focus on creative projects and deal directly with clients and customers.
But of course, there’s no guarantee that any new labor-saving technology will make everyone’s daily lives more rewarding rather than simply wiping out entire categories of employment.1 And that’s why AI applications make plenty of people anxious as well, especially since cognitive technologies are increasingly capable of carrying out tasks once reserved for knowledge workers. Read more
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