How to get staff to do what you want

James Adonis - Brisbane Times - 11 May 2018

When facilitating a leadership workshop recently, one of the participants shared that he’d emailed his employees with a new process they were required to follow. After a couple of weeks, he was shocked to discover they were still doing it the old way.

So what did he do? He sent them another email. And was very quickly surprised, yet again, to find they were still following the old process. (Perhaps the use of email was the problem.)

It’s a prime example of managers struggling to get their staff to comply with simple instructions. Often they blame their employees: “They don’t read emails, they don’t listen, they don’t care” – that kind of thing. But according to research conducted by the University of Western Australia, due to be published next month, it looks like it’s not the employees’ fault but the managers’. Read More