How to bounce back from bad feedback: Three ways to minimise negative reviews

"Earlier this year, a pregnant woman was forced to sleep at a bus shelter when Tiger Airways refused to let her onto a flight. Her husband complained about Tiger’s customer service on the airline’s Facebook page and before the post was deleted, it was shared more than 4600 times and accrued more than 12,000 likes. The negative feedback made headlines at major news publications and demonstrated what a company shouldn’t do in response to complaints: get defensive, do very little and expect the issue to blow over." Read more

Michael Jankie StartupSmart 12 Sep 2016