There's plenty of cases of bad customer service on social media. So many! Please take the time to plan ahead so a) the bad PR doesn't happen, and b) you can offer better experiences for your customers." Read more
Nicole Jensen 16 Nov 2016
Blog
Dealing with Complaints on Social Media: Your Response Strategy
By Administrator | 17 November 2016
"You may, at some stage, receive a complaint online. Each and every strategy document that I send out has some version of the below process, and so I wanted to share it for all to use.
Comments
Your email address will not be published.
We welcome relevant, respectful comments.
Please read our Comment Policy before commenting.
We also welcome direct feedback via Contact Us.
You may also want to ask our librarians.