Furious customers are accusing Wall Street's favourite shirt startup of failing to deliver on its promises

Combatant Gentlemen grew a following among Wall Streeters and others for its balance of quality and low cost.

Now, some customers say that they haven’t received orders or refunds in the time frame promised by the company. CEO Vishaal Melwani blames the startup’s problems on growing too quickly.

Billing itself as an online retailer for “ballers on a budget,” menswear startup Combatant Gentlemen was created with the goal of hitting the sweet spot between quality and price.

But now, five years after launch, some customers are fed up with the company, citing missed ship dates and refunds that never arrived.

The company, which was founded in 2012 by former tailor Vishaal Melwani, his cousin Mohit Melwani, and Scott Raio, gained a following for its collection of menswear that was considered stylish and of decent quality for the price.

Combatant Gentlemen’s are priced considerably lower than other comparable retailers — their shirts start at $US44, while the suits cost about $US320.

After launch, the company received positive write-ups in publications from GQ to CNBC, and at one time, it was one of the most-shipped brands arriving to Goldman Sachs’ headquarters. It even landed a spot on Forbes’ list of America’s most promising companies in 2015. Read more

Dennis Green - Business Insider - 15 July 2017