5 ways you can absolutely nail the customer experience - with Ryan Tattle

"We recently had our first A to IPO of the year: ‘How to create world class customer experience with Ryan Tattle.’ In case you missed it, here are some key takeaways from that session!

1. Remember customer intel - and use it

People like to think they’re dealing with another person as opposed to just another commercial company. By remembering details about your customers, you can further personalise your interactions with them, whether it be face to face or via email." Read more

Josie Kent Little Tokyo Two 25 Jan 2017