Borrowing for individuals

If you do not have a current Queensland driver licence, the following is a list of suggested forms of identification:

• Bank statement
• Contract of purchase, current lease or rental document, mortgage or land ownership certificate
• Electricity, gas or telephone account
• Learners permit
• Local government rates notice
• Renewal notice for Queensland driver licence or vehicle registration
• Statement from an educational institution's administrator with name of student and residential address
• Student identification card
• Vehicle registration certificate

Physical or digital forms of identification are acceptable.

Items in the Information Collection available for borrowing: 

• Books and magazines
• Music scores and performance sets
• Audio visual collections (e.g. CDs, DVDs etc.)

Items not available for borrowing:

• Extraordinary Collections
• Memory Collections
• Information Collections which are marked not for loan (e.g. Reference materials)
• Fragile, damaged or high-risk items

For music performance sets, the loan period may be longer to accommodate the performance date and may be requested at the time of borrowing.

You can request an item with your State Library membership via One Search, the library catalogue.

You will be notified by email once an item is ready for collection and advised of the pickup location.

Requested items are placed on the hold shelf for 5 days.

Information Collection items are placed on the level 3 collection point.

John Oxley Library items are placed on the level 4 collection point.

Items not collected will be returned to the shelves and your hold cancelled.

If you are unable to collect your item(s) during the above mentioned period, you can request an extension (maximum 7 days) by contacting Access and Discovery: 

• Phone: 3840 7666 during opening hours
• Phone: 3840 7850 (Monday to Friday 9 am – 4 pm)

Delivery times.

Send to my Public Library items will be posted to your nominated Queensland public library.

You can renew your loans in the following ways:

• Online via One Search.  Log in using your State Library membership username and password, select your account, select My Loans.
• In person at State Library during opening hours.
• Phone: 3840 7666 during opening hours.
• Phone: 3840 7850 (Monday to Friday 9 am – 4 pm).

Your loans can be renewed up to the maximum loan period of 12 weeks.

Loans cannot be renewed if:

• Requested by another user up to the maximum loan duration.
• The maximum loan period has been reached.
• The item is deemed lost or damaged and an invoice has been issued for its replacement cost.

Loans are to be returned by the due date and in original condition.

Loans can be returned to State Library in the following ways:

In person during opening hours to:

• Level 1, Reception
• Level 2, Information Desk

State Library does not offer an after hours return facility.

Mail to:

Access and Discovery

State Library of Queensland

PO Box 3488

South Brisbane Q 4101

Scheduled email notifications will be sent as follows:

State Library does not charge overdue fees or fines but does charge a replacement cost for items deemed lost or damaged.

Lost and damaged items

Replacement costs are charged once an item is deemed lost, or damaged.

• Items are deemed lost after 42 days overdue.
• Library staff are solely responsible for determining the condition of items as damaged
• All replacement costs are based on State Library's Asset Valuation, which is reviewed annually, and may include an additional administrative fee.
• Lost items can be resolved without payment if the item is returned, and the item is not damaged.
• If an invoice is paid and the item returned, it is the responsibility of the borrower to initiate a request for refund. To be eligible the item must be returned within 6 months of payment.
• All refunds are processed by electronic funds transfer (EFT) only. The administrative fee is non—refundable.

If the item remains overdue and the invoice not paid after the final overdue at 102 days, the matter will be referred to a debt collection agency for recovery.

Items claimed as returned

All borrowers are responsible for notifying State Library if an item is returned but remains on their library account.

Once notified State Library will check the shelves for the item a minimum of 3 times during a 90–day period. Borrowers will continue to receive email notifications during this time.

If the item is found, it is removed from the borrowers account, and the borrower will be notified. If the item is not found during the 90–day period, the borrower will be notified for the replacement cost.

 Borrowers can notify us in the following ways:

• Email: access@slq.qld.gov.au
• In person at State Library during opening hours.
• Phone: 3840 7666 during opening hours.
• Phone: 3840 7850 (Monday to Friday 9 am – 4 pm)

Appeals

All borrowers may submit appeals regarding replacement costs or account actions.

Appeals to waive an invoice for replacement costs must be submitted in writing within 28 days of the final invoice being issued.

A copy of the invoice must be included with the submission.

A final decision will be sent to the borrower in writing no later than 30 days after receipt of the appeal submission.

Replacement cost may only be waived by State Library in accordance with State Library's Financial and Administrative Policy and Schedule.

Borrowers can submit an appeal in the following ways:

• Email: access@slq.qld.gov.au
• Mail to:

Lead, Access & Discovery

State Library of Queensland

PO BOX 3488

SOUTH BRISBANE QLD 4101

You can pay your invoice securely online using BPOINT.

Please include your first and last name, email address and payment amount. 

For payments related to lost or damaged items, include the invoice number located on the upper left-hand side of the Tax Invoice.

For other payment options see pay an invoice.

Complete the order form to request an interlibrary loan.

Interlibrary loans – from National Film and Sound Archive

State Library of Queensland is an official National Film and Sound Archive (NFSA) partner and the Queensland Access Centre, enabling you to access material from the NFSA collection for free.

How to order

Requests to be submitted directly to NFSA by:

• Searching the NFSA collection
• Selecting Access Request

NFSA will send your requested material to State Library and we will contact you to arrange access.

Payment

Please contact NFSA staff to confirm the price and arrange payment.

Delivery timeframe

Processed within 5 working days.

Conditions of use

Onsite use only (Booking required).

Collection queries

NFSA staff:

• Phone: 6248 2222, toll free 1800 067 274
• Email: access@nfsa.gov.au

Contact Us

Access & Discovery

Mon-Fri 9am-4pm
Phone: +61 7 3840 7850
Email: ill@slq.qld.gov.au

If you are a Queensland resident you can request a loan to be sent to any participating Queensland public library.

How to request

Login to One Search and once you have found the item you wish to borrow select “Send My Public Library” from the request section. In the request form, complete your details, including your local library membership/barcode number, select the location you wish to collect the item from .

If your local library service is not listed as a participating library you are requested to contact them directly in relation to your request . 

We will email you once the item has been sent to your public library.

What you need to know

You need to be a member of your public library in order to collect the item.

Your public library’s borrowing privileges and conditions apply, please confirm with your public library regarding:

• what items you can borrow
• how many items you can borrow
• if they charge a request or interlibrary loan fee.

Loan periods, renewals and returns are managed by your public library.

Find a public library

• Email: access@slq.qld.gov.au
• In person at State Library during opening hours.
• Phone: 3840 7666 during opening hours.
• Phone: 3840 7850 (Monday to Friday 9 am – 4 pm)