Borrowing - for individuals

If you are a State Library member and a Queensland resident you can borrow from the Information Collection. To upgrade your State Library membership to include borrowing, visit us at South Bank and present:

  • Queensland drivers licence with current address OR
  • Two (2) forms of identification, at least one of which must include your name and current Queensland residential address

Suggested identification documents:

  • State Library membership letter (letter received in mail from State Library upon registration)
  • Student ID (Queensland)
  • Electricity, gas or telephone account
  • Australian Taxation Office assessment (last or current year)
  • Australian Taxation Office tax file number confirmation (valid up to two years from date of issue)
  • Contract of purchase, current lease or rental document, mortgage or land ownership certificate
  • Queensland local government rates notice
  • Queensland vehicle registration certificate
  • Vehicle registration renewal notice for coming period
  • Statement from an educational institution's administrator with name of student and residential address

For members 15 years and younger, a signed parent/guardian consent form along with identification that includes the parent/guardian name and residential address is required before borrowing.

Download a copy of the parent/guardian consent form.

State Library members who are also members of a Queensland public library can request loans from the Information Collection to be sent to their public library.

Non-Queensland residents

If you do not live in Queensland, then you may borrow via interlibrary loan from your local public, State or university library.

Items in the Information Collection available for loan include:

  • books, pamphlets
  • music scores, performance sets
  • audio-visual items including DVDs, CDs and videos
  • magazines

Items not available for loan can still be used onsite at State Library.

The physical condition of an item may affect whether you can borrow it or copy from it. The loan of an item is at the discretion of State Library.

Loan limit Loan period Maximum loan period
Maximum of 10 items  4 weeks 12 weeks

You can renew your loans in the following ways:

  • Online via One Search, My Account
  • In person at State Library during opening hours
  • Call Visitor and Information Services t: +61 7 3840 7810 (Monday to Friday 9am - 5pm)
  • Call Access Services t: +61 7 3840 7850 (Monday to Friday 9am - 4pm) 

Your loans can be renewed up to the maximum loan period.

Loans cannot be renewed if:

  • Requested by another borrower
  • The item is in high demand
  • The item has reached the maximum loan period.

You can place a hold on an item on loan or on order via One Search, the library catalogue.

You will be notified if the request cannot be supplied.

You will be notified once an item is ready for collection and advised of the pickup location.

Requested items are placed on the hold shelf (Level 3 or 4) for 3 days.

Items not collected will be returned to the shelves and your hold will be cancelled.

If you are unable to collect your item(s) during the 3 day period, you can request an extension (maximum 7 days) by contacting Access Services: 

Phone
+61 7 3840 7850 (Monday to Friday 9am - 4pm) 

See delivery times for hold shelf (pickup) locations.

Your loans can be returned to State Library in the following ways:

In person during opening hours to:

  • Reception, Level 1
  • Business Studio, Level 1
  • Information Desk, Level 3

State Library currently does not offer an after-hours return chute.

Mail 

Access Services

State Library of Queensland

PO Box 3488

South Brisbane QLD 401

You will receive scheduled email notifications:

Notification type

Schedule

Courtesy

3 days prior to due date

Due Date

Day of

Overdue

14 days overdue

Final Overdue

28 days overdue

Invoice

42 days overdue

Outstanding invoice

72 days overdue

102 days overdue

Summary of current loans

Monthly

To report a lost item please contact Access Services

Phone 
+61 7 3840 7850 (Monday to Friday 9am-4pm)

Email 
access@slq.qld.gov.au

An item is considered lost and an invoice issued to you once the item is 42 days overdue.

The replacement cost is based on State Library of Queensland Annual Asset Valuation figures, which is reviewed annually.

The purchase of a new replacement copy may be negotiated in lieu of a payment. Please contact Access Services to discuss the terms and conditions.

A refund will be given for an item paid for and returned within a six month period and is based on the condition of the item returned. All refunds will be via an electronic funds transfer.

A refund will not be issued for items paid for and returned after a six month period. State Library will suspend borrowing privileges until all overdue items are returned or the invoice is paid in full.

To report a damaged item please contact:

Access Services

Phone
+61 7 3840 7850 (Monday to Friday 9am-4pm)

Email
access@slq.qld.gov.au

 

If an item is returned damaged e.g. missing pages or water damaged, you are required to meet the cost of repairing or replacing the damaged item.

An invoice to cover the cost of repair or replacement will be forwarded to you.

The purchase of a replacement copy may be negotiated in lieu of a payment. Please contact Access Services to discuss the terms and conditions.

State Library reserves the right to suspend your borrowing privileges until payment for repair or replacement is received.

To report a returned item still on your account please contact:

Access Services

Phone
+61 7 3840 7850 (Monday to Friday 9am-4pm)

Email
access@slq.qld.gov.au

State Library reserves the right to suspend your borrowing privileges until the item is located.

Appeals regarding replacement costs/penalties to be made to:

Lead, Access Services

Email
access@slq.qld.gov.au

Post

Access Services
State Library of Queensland
PO Box 3488
South Brisbane QLD 4101

Please include a copy of the invoice with your submission and as much detail as possible in your appeal to assist in processing your request.

State Library may contact you for further information and a decision will be made within 30 days.

Complete the order form to request an interlibrary loan.

Interlibrary loans – from National Film and Sound Archive

 

State Library of Queensland is an official National Film and Sound Archive (NFSA) partner and the Queensland Access Centre, enabling you to access material from the NFSA collection for free.

How to order

Requests to be submitted directly to NFSA by:

  • Searching the NFSA collection
  • Selecting Access Request

NFSA will send your requested material to State Library and we will contact you to arrange access.

 

Payment

Please contact NFSA staff to confirm the price and arrange payment.

 

Delivery timeframe

Processed within 5 working days.

 

Conditions of use

Onsite use only.

 

Collection queries

NFSA staff:

 

Contact Us

Access Services

Mon-Fri 9am-4pm
t +61 7 3840 7850
f +61 7 3840 7795
ill@slq.qld.gov.au

If you are a Queensland resident you can request a loan to be sent to your Queensland public library.

How to request

Login to One Search and once you have found the item you wish to borrow select “My Public Library” from the pickup location and then enter the name of the library into the comments field.

We will email you once the item has been sent to your public library.

What you need to know

You need to be a member of your public library in order to collect the item.

Your public library’s borrowing privileges and conditions apply, please confirm with your public library regarding:

  • what items you can borrow
  • how many items you can borrow
  • if they charge a request or interlibrary loan fee.

Loan periods, renewals and returns are managed by your public library.

Find a public library

You can pay your invoice securely online using BPoint, or over the phone, by cheque or in person.

Pay invoice.

Access Services

Phone
+61 7 3840 7850 (Monday to Friday 9am-4pm)

Fax
+61 7 3840 7795

Email
access@slq.qld.gov.au