Enquiries and services State Library Enquiry Services exist to connect people to the expertise, content and resources appropriate to meet their needs. Please see our Enquiry Services Management Policy. State Library of Queensland staff member on the phone. Online enquiry Use any one of our online forms if you have a research enquiry: Research and information enquiry Tindale enquiry Margaret Lawrie enquiry Copyright enquiry Conservation enquiry Donation enquiry We will provide a response within 10 working days.You can also check on an existing enquiry. Phone enquiries Do you have a question about State Library services or resources or need some information? Do you need to access Family History resources? Phone 07 3840 7810 Contact hours Mon to Fri, 9am-5pm Online chat service Send us a brief message. Click on the icon in bottom right corner during chat hours. Chat hours Mon to Fri, 9am-5pm or use our online question form Sat to Sun, 10am-5pm What we can do Assist you with identifying and searching resources for your topic. If appropriate, refer you to other resources or organisations to find what you need. If we cannot answer your question on the spot, we can: Research your topic for up to one hour free of charge (with a maximum of 6 enquiries per calendar year per client). We will provide a response within 10 working days. The information services provided by the State Library of Queensland are governed by Principles and Service Guidelines for Information and Research Services which have been agreed to by National and State Libraries Australasia (NSLA). Plan my visit Information desks are located on levels 1, 2, 3, and 4 and staff are available to help with information about State Library services, resources and collections Visit us Preserving your collection Discover useful conservation information for your own collections and find out about our preservation services. Find out more Conservation enquiry form If you've got a question on any conservation topic or issue, we'll do our best to find the answer for you. Contact us