Frequently Asked Questions

Need some help using View our frequently asked questions in Getting started, Accessing and Troubleshooting. Can't find an answer? Please contact us. upgrade to LinkedIn Learning for Library

On 24 May 2021 State Library of Queensland is upgrading from to LinkedIn Learning for Library.

State Library members will lose access to for a significant period.

Read more about the upgrade, find out how to preserve your learning history, and discover some of the great features of LinkedIn Learning for Library.

What is is an elearning subscription service that includes over 5,500 courses and over 136,000 video tutorials in topics like Windows 10, Office 365, Google Docs, photography, web development, marketing, IT, business management, and job seeking. Experts create and deliver all courses as well as provide supplemental materials like exercise files and relevant work samples.

How do I use

Step-by-step instructions on how to access the database onsite at the library, offsite on your desktop, or via the app, are available. provides instructional videos on using the database. You may need to be logged in to with your user profile to be able to view the videos.

For students:

How to use by Staff

Learning with by Aaron Quigley, Matt Fishbach

For teachers:

Teaching with by Aaron Quigley, Matt Fishbach

Do I have to pay to access

No. State Library subscribes to, and free access is available to all Queenslanders using your State Library membership or public library membership. The state-wide subscription allows all Queensland residents unlimited access to the online courses from any compatible desktop or portable device, whether on a library computer, at your home or business, or on your mobile device.

Can I access if I am not at State Library of Queensland?

Yes. If you have State Library membership or public library membership, you can access from anywhere – home, office, etc. You do not have to be in State Library.

I am not an State Library member. How can I access

If you are a Queensland resident, apply for State Library membership online to enjoy immediate access to State Library’s collections and services, including If you are not a Queensland resident, you will need to investigate the options provided in your state, or subscribe to as an individual. Temporary visitors to Queensland can access onsite at State Library.

I don’t have an State Library membership but I am a member of a Queensland public library. Can I access with my public library membership?

Current members of a Queensland public library, Rural Libraries Queensland (RLQ), or Indigenous Knowledge Centre (IKC) can access using their library membership. For more information, please visit the help page for public libraries.

I already have a paid subscription to Can I switch to State Library’s free service?

If you are a Queensland resident and already have a paid account, you can cancel your monthly subscription and access your account via State Library's subscription, without losing access to your history. If you previously had a paid subscription that has lapsed, logging on via the State Library should reactivate your account, and provide access to your course history, certificates of completion, notes, and bookmarks.

Do I still have access to if I am no longer a Queensland resident/State Library member?

If your State Library membership expires, or you no longer reside in Queensland you will not be able to access via State Library’s subscription.

What happens to my content if State Library stops subscribing?

If State Library ever decided not to continue subscribing to, you would no longer be able to access the database for free. Your profile would remain current at, but you would need to take up a paid, individual subscription to access the content.

Can I use for teaching purposes?

Yes. provides a video on how to use in your teaching or learning programs

Teaching with by Aaron Quigley, Matt Fishbach

Can I access the database directly from the URL?

State Library of Queensland uses a web proxy server (EZproxy) to provide users from outside the library's computer network access to restricted-access websites. As such, you can only access by using State Library’s proxied web address: You may wish to bookmark this url for easy access.

Can I access via the app?

Yes. Create your profile on your desktop first. Download the app from your preferred app store, and log in with the user name and password. Using the app allows you to download content for viewing offline.

Does provide a site optimised for mobile use?

Yes. Mobile users who don’t want to download the app can use the mobile site

Can I download content?

Yes. provides download options on both the desktop and the app, allowing you to download content for viewing offline. On your desktop, select the “View offline” button located underneath the video to start the download (you will need to download the desktop app to download content). On the app, simply click the download icon to download one or all of your videos in your current course.

What are the system requirements for

To watch videos on you must be connected to the Internet. A 3G, 4G or Wi-Fi connection is recommended for optimal mobile viewing. Annual premium members (including State Library members) can download courses on the app to watch offline where Internet connection is not available.

Minimum Requirements
Safari 6 or later, Google Chrome 11 or later, Firefox 30 or later, Internet Explorer 9 or later
Mac OS 10.8 or later, Windows 7 SP1 or later
Broadband connection of 1 Mbps or greater

Recommended settings for full site
Safari 8 or later, Google Chrome 41 or later, Firefox 35 or later, Internet Explorer 11 or later
Mac OS 10.10 or later, Windows 8.1 or later
Broadband connection of 3 mbps or greater

Recommended settings for mobile
iOS app
Devices: iPad2+, iPhone 4GSM or iPod touch (5th generation)
iOS 7.0+

Android app
Devices: All android phones and tablets [See Officially supported devices]
Android 4.0+

Win8 app
Devices: All tablets, laptops and desktops
Windows 8.1+

I entered my State Library membership details in the login page, and it tells me that my username and/or password is incorrect. What does that mean?

When accessing offsite (from home, office, etc) the login process is two step – you need both your State Library membership details, and a profile.

Step One – authenticate that you are an State Library member by entering your State Library membership details on the authentication page.

Step Two – enter your profile username and password on the site.

If you don’t already have a profile, then you will need to create one. Please see full step-by-step instructions on accessing

I received a “ File missing: docs\suspend.htm” error message while viewing content. What does that mean?

The “File missing: docs\suspend.htm” error message is displayed when a State Library user downloads excessive amounts of material in a short space of time from our electronic databases. There are restrictions on State Library’s proxy server to prevent excessive downloading by robots or other spoof mechanisms. When you see this message, it means you have exceeded the allowable download limit (1Gb in a 15 minute period). When this happens you will be unable to access any of State Library’s proxied databases for a period of two hours. If, after two hours, you are not able to log back in to, please Ask Us for assistance.

My exercises are not working

We have occasional reports of clients not being able to access the exercise files. Please try accessing the content on different web browsers to see if that makes a difference. If not, please Ask Us for assistance.

My videos are not playing

We have occasional reports of clients not being able to play video content. Please try accessing the content on different web browsers to see if that makes a difference. If not, please Ask Us for assistance. has a Video Playback troubleshooting page which may also have some useful advice.

I just tried to access and it says my profile is expired.

If you created a profile prior to June 2015, and have not used it for a very long time, your account may have expired. If this is the case, you will need to create a new profile (you won’t be able to use the same username). As soon as you have created a new profile, you will be able to access straight away. Unfortunately any saved history, courses, etc. will not be transferred to the new profile.

I am trying to access on my mobile/tablet, and it tells me there are ‘certificate safety issues’, or that my connection is not private. What does this mean?

You may need to update the root certificate associated with your browser on your device.
You can manually install the Root certificate from Select “Thawte Primary Root CA – G2” (
Root certificates are generally preinstalled with the browser, and most times if they are updated should include this root certificate.

Contact us

I have a problem that is not covered by these FAQs. Who can I contact for help?

Please Ask Us for assistance, and a staff member will be in touch with you shortly to assist you with

Please provide the following information when reporting an issue, if possible:

  • URL you are using to access the site
  • Web or App access?
  • PC or MAC?
  • Which browser are you using? (Firefox, Chrome, etc)
  • Last successful login?
  • Details of problem, including screenshots of any error messages

Alternatively, visit the help page for more troubleshooting assistance.