Regional digital inclusion overview

State Library’s Regional Digital Development Officers (RDDOs) work across regional and remote Queensland to gather data on digital access, affordability, and ability, to design place–based skills programs to help individuals and communities realise their digital potential.

The RDDO region of North–North West Queensland stretches from the remote western areas of Burke Shire and Mount Isa to the coastal communities of Townsville and Hinchinbrook, encompassing Cloncurry, McKinlay, Richmond, Burdekin, Charters Towers, Flinders, Carpentaria, and Normanton.

This region is one of the least digitally included in Australia, as highlighted by the Australian Digital Inclusion Index (ADII). While urban centres like Townsville show stronger digital outcomes, many rural and remote communities face ongoing challenges with internet access and digital skills. Residents in more isolated areas are particularly affected.

Digital ability – people’s confidence and skills in using digital technologies – is the most significant gap across the region. Most local areas score below the national average, indicating a strong need for targeted digital literacy support. Access to reliable infrastructure and affordable services also varies, contributing to the overall digital divide.

Libraries, community centres, and local organisations play a vital role in supporting digital inclusion by helping residents get online and building their digital confidence. However, demand often exceeds available resources, and more support is needed to scale up these efforts.

Improving digital inclusion initiatives in the region aim for a coordinated approach to strengthen digital education and support for community-led initiatives to make meaningful progress toward digital equity.