Making a complaint
The State Library of Queensland is committed to handling complaints in a responsive, efficient, effective, fair and economical way.
Feedback including complaints is valuable to us allowing us to review our policies and procedures and leading to business improvement.
What can I complain about?
If I have a complaint, what should I do?
Who do I contact to make a complaint?
How will my complaint be handled?
What if I need help to make a complaint?
What can I do if I am unhappy with the outcome of my complaint?
Privacy and your personal information
Annual customer complaint management reporting
For more information about how we handle complaints, please read our Complaints Management Policy and Procedures or phone 3840 7810.