How eBay Survived While Other Disruptive Markets Disappeared

"It’s all about becoming a platform designed for customer learning.

“Create a platform.”

That seems to be the answer—in today’s economy, and more importantly, in tomorrow’s—for incumbents faced with rapidly evolving technologies, shifting customer expectations, and a pestilence of new competitors.

But as our research on the patterns of disruption shows, the disruptor can quickly become the disruptee. " Read more

John Hagel III & John Seely Brown Fortune 30 June 2016