Our customer service commitments
State Library of Queensland
Founded in 1896, the State Library of Queensland is the leading reference and research library in Queensland. State Library is responsible for collecting and preserving a comprehensive collection of Queensland’s cultural and documentary heritage, providing free access to information for all Queenslanders, and for the advancement of public libraries across the State.
We will provide:
- Efficient, friendly and professional staff to assist you with your information needs
- Accessible spaces, resources, and services that embrace Queensland's diversity
- A safe, welcoming, inclusive and respectful environment where people pursue their needs and interests freely
- Opportunities for you to make comments and suggestions about our services
- Services that are continuously developing and improving
- Timely acknowledgement of your feedback
You can help by:
- Interacting with others at State Library with courtesy and respect
- Showing consideration for the rights and privacy of others when using State Library
- Using State Library collections, facilities, equipment and property with care and respect
- Supervising the children in your care while at State Library
If you would like to know more
Please ask us via our feedback form - we are happy to help you and receive feedback.
Our Content Strategy
Guidelines for the development of our Extraordinary Collections, which provide exceptional examples and context of books as objects.
Guidelines for the development of our Information Collections which provide for the information needs of all Queensland residents.
How we manage collections and content
Making a takedown request
If you are concerned that you have found material in our catalogue or on our website which you have not given permission to be made available, and which contravenes privacy laws, is defamatory, or is in breach of copyright law, please contact us in writing stating the following:
- Your contact details
- Full description and details of the material
- The reason for your request, including, but not limited to copyright law, privacy laws, data protection, defamation etc.
Your request should be sent to:
State Library of Queensland South Bank
PO Box 3488
South Brisbane QLD 4101
State Library will acknowledge your takedown request in writing and will make an initial assessment of the request.
The material may be temporarily removed from the State Library catalogue or website until a final decision is agreed upon. Physical material may also be removed from the shelves.
SLQ will make all possible efforts to resolve takedown requests quickly and to the satisfaction of both parties, with the following possible outcomes.
- Access to the material is restored via the SLQ catalogue and website
- Access to the material is restored with changes in response to the takedown request via the SLQ catalogue and website
- Access to the material is modified (ex. online access changed to onsite only access, access restricted to SLQ members, access restricted to particular groups)
- Material is retained in the collection but access is removed.
- Material removed from the collection.
There will be regular reviews of takedown decisions. Where the circumstances of the original takedown request have changed over time, it may result in access to the material being restored.
How we operate
How we work with others
Policies that relate to how we work with other organisations.