Policies and guidelines

Our policies and guidelines provide information on matters such as bringing food, drinks and bags into the library, how we develop and manage collections and much more.

State Library of Queensland is all yours

We collect and share the materials that make up the stories of Queensland. You can find collections to assist and enrich you whatever your circumstances, and you can be sure your public library has our support as a partner and advocate.

We will provide:

  • Efficient, friendly and professional staff to assist you
  • Easy access to State Library collections and services both onsite and online
  • Accessible spaces, resources,and services that embrace Queensland's diversity
  • A safe, welcoming and respectful environment where people pursue their needs and interests freely
  • Opportunities to build the skills you need to satisfy your information requirements independently
  • Opportunities for you to make comments and suggestions about our services, and timely acknowledgement of your feedback
  • Services that are continuously developing and improving

You can help by:

  • Interacting with others at State Library with courtesy and respect
  • Showing consideration for the rights and privacy of others when using State Library
  • Supervising the children in your care while at State Library
  • Using State Library collections, facilities, equipment and property with care and respect.

If you would like to know more

Please ask us via our feedback form - we are happy to help you and receive feedback.

How State Library provides a safe and welcoming place for all, and information on unacceptable behaviour and how staff and security officers will respond.

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Information on things that clients can bring into the different parts of the State Library building and things that clients can store in the cloakroom facilities.

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Provides a set of guidelines to manage the receipt, storage and disposal of property left or lost in the State Library.

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Information on the free ICT services provided at the library, including using the internet through the library’s computers and through visitors’ own devices.

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How State Library manages comments in our online spaces, including our website, blogs and catalogue.

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The framework for State Library's holistic development and management of collections and content.

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State Library provides open and equitable access to information. This statement provides the principles for taking down (or imposing access restrictions to) materials provided online.

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Making a takedown request

If you are concerned that you have found material in our catalogue or on our website which you have not given permission to be made available, and which contravenes privacy laws, is defamatory, or is in breach of copyright law, please contact us in writing stating the following:

  1. Your contact details
  2. Full description and details of the material
  3. The reason for your request, including, but not limited to copyright law, privacy laws, data protection, defamation etc.

Your request should be sent to:

State Library of Queensland South Bank
PO Box 3488
South Brisbane QLD 4101
AUSTRALIA

or webmanager@slq.qld.gov.au 

State Library will acknowledge your takedown request in writing and will make an initial assessment of the request.

The material may be temporarily removed from the State Library catalogue or website until a final decision is agreed upon. Physical material may also be removed from the shelves.

SLQ will make all possible efforts to resolve takedown requests quickly and to the satisfaction of both parties, with the following possible outcomes.

  • Access to the material is restored via the SLQ catalogue and website
  • Access to the material is restored with changes in response to the takedown request via the SLQ catalogue and website
  • Access to the material is modified (ex. online access changed to onsite only access, access restricted to SLQ members, access restricted to particular groups)
  • Material is retained in the collection but access is removed.
  • Material removed from the collection.

There will be regular reviews of takedown decisions. Where the circumstances of the original takedown request have changed over time, it may result in access to the material being restored.

How State Library digitises collection items to enable our clients to have a rich digital experience of Queensland content.

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This document details the State Library of Queensland's provision of digital source files and the standards for their capture to meet future access and preservation of requirements.

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Outlines the standards, policies, guidelines and methodologies which are applied to the creation of descriptive metadata for all State Library’s resources.

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How State Library manages our commitment to intellectual freedom, including equitable access and freedom of expression, and how we manage censorship and privacy.

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State Library's strategy to release data and champion open access to information and ideas as a key enabler for a strong, well-informed and innovative society.

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How State Library manages the responsible service, possession and / or consumption of alcohol on State Library premises.

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Outlines our commitment to encouraging the internal reporting of wrong-doing and the procedures for appropriate action, resolution and protection for disclosers.

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Policies that relate to how we work with other organisations.