COVID-19 update: State Library is gradually reopening and more spaces are now available. Check what’s open before you visit.
Our policies and guidelines provide information on matters such as bringing food, drinks and bags into the library, how we develop and manage collections and much more.
We collect and share the materials that make up the stories of Queensland. You can find collections to assist and enrich you whatever your circumstances, and you can be sure your public library has our support as a partner and advocate.
Please ask us via our feedback form - we are happy to help you and receive feedback.
How State Library provides a safe and welcoming place for all, and information on unacceptable behaviour and how staff and security officers will respond.
Information on things that clients can bring into the different parts of the State Library building and things that clients can store in the cloakroom facilities.
Provides a set of guidelines to manage the receipt, storage and disposal of property left or lost in the State Library.
Information on the free ICT services provided at the library, including using the internet through the library’s computers and through visitors’ own devices.
Describes the enquiry service for our clients and the guidelines for the delivery of the service.
How State Library manages comments in our online spaces, including our website, blogs and catalogue.
The State Library welcomes feedback. The Customer Complaints Management Policy and Procedures describes how to make a complaint and how the State Library manages complaints.
How State Library manages personal data about our clients in an ethical and accountable manner.
How State Library collects and stores your personal information.
The framework for State Library's holistic development and management of collections and content.
Guides all collection acquisition activities to ensure that they are efficient, consistent, ethical and provide value for money.
Guidelines for the development of our Memory Collections, which contribute to a greater understanding of Queensland past and present.
Guidelines for the development of our Extraordinary Collections, which provide exceptional examples and context of books as objects.
Guidelines for the development of our Information Collections which provide for the information needs of all Queensland residents.
Guidelines for the development of our Public Library Collections which support public libraries and Indigenous Knowledge Centres across Queensland.
These Commitments provide a foundation for State Library to appropriately enable greater access and use of Aboriginal and Torres Strait Islander collections.
How State Library of Queensland and National and State Libraries Australia aim to manage Aboriginal and Torres Strait Islander Intellectual Property in an inclusive and appropriate way.
State Library provides open and equitable access to information. This statement provides the principles for taking down (or imposing access restrictions to) materials provided online.
Making a takedown request
If you are concerned that you have found material in our catalogue or on our website which you have not given permission to be made available, and which contravenes privacy laws, is defamatory, or is in breach of copyright law, please contact us in writing stating the following:
Your request should be sent to:
State Library of Queensland South Bank
PO Box 3488
South Brisbane QLD 4101
State Library will acknowledge your takedown request in writing and will make an initial assessment of the request.
The material may be temporarily removed from the State Library catalogue or website until a final decision is agreed upon. Physical material may also be removed from the shelves.
SLQ will make all possible efforts to resolve takedown requests quickly and to the satisfaction of both parties, with the following possible outcomes.
There will be regular reviews of takedown decisions. Where the circumstances of the original takedown request have changed over time, it may result in access to the material being restored.
Provides a framework for the preservation and protection of State Library collections.
State Library of Queensland's Integrated Pest Management Policy.
How State Library digitises collection items to enable our clients to have a rich digital experience of Queensland content.
How State Library preserves our digital collections.
This document details the State Library of Queensland's provision of digital source files and the standards for their capture to meet future access and preservation of requirements.
State Library's RDA standard for the content of metadata used to support the discovery, identification and employment of information resources.
State Library’s core metadata standards for resource discovery of digital objects and other resource types held in our digital repositories.
Guides the creation of quality, consistent, descriptive metadata for digital images to make them easier for our clients to find.
State Library's conventions for naming the directories and files for digital objects.
Outlines the standards, policies, guidelines and methodologies which are applied to the creation of descriptive metadata for all State Library’s resources.
How State Library manages our commitment to intellectual freedom, including equitable access and freedom of expression, and how we manage censorship and privacy.
State Library's strategy to release data and champion open access to information and ideas as a key enabler for a strong, well-informed and innovative society.
How State Library develops and programs exhibitions.
How State Library manages the Intellectual Property we create or own, and how the State Library uses Intellectual Property owned by third parties.
Articulates the policy, principals and framework of our Volunteer Program.
How State Library manages the responsible service, possession and / or consumption of alcohol on State Library premises.
Outlines our commitment to encouraging the internal reporting of wrong-doing and the procedures for appropriate action, resolution and protection for disclosers.
How State Library grants and manages naming rights of spaces and activities
State Library's approach to using social media.
How State Library deal with a complaint that involves or may involve corrupt conduct of the State Librarian and CEO
Policies that relate to how we work with other organisations.
How Australian and international libraries can borrow and copy items from State Library's collections.
Terms and conditions for the loan of items from State Library collections to other organisations for an exhibition