Our customer service commitments State Library of Queensland is all yours We collect and share the materials that make up the stories of Queensland. You can find collections to assist and enrich you whatever your circumstances, and you can be sure your public library has our support as a partner and advocate. We will provide: Efficient, friendly and professional staff to assist you Easy access to State Library collections and services both onsite and online Accessible spaces, resources,and services that embrace Queensland's diversity A safe, welcoming and respectful environment where people pursue their needs and interests freely Opportunities to build the skills you need to satisfy your information requirements independently Opportunities for you to make comments and suggestions about our services, and timely acknowledgement of your feedback Services that are continuously developing and improving You can help by: Interacting with others at State Library with courtesy and respect Showing consideration for the rights and privacy of others when using State Library Supervising the children in your care while at State Library Using State Library collections, facilities, equipment and property with care and respect. If you would like to know more Please ask us via our feedback form - we are happy to help you and receive feedback. Responsible Conduct Policy How State Library provides a safe and welcoming place for all, and information on unacceptable behaviour and how staff and security officers will respond. Download Bags and Belongings Policy Information on things that clients can bring into the different parts of the State Library building and things that clients can store in the cloakroom facilities. Download Lost Property Policy Provides a set of guidelines to manage the receipt, storage and disposal of property left or lost in the State Library. Download Public Access ICT Services Policy Information on the free ICT services provided at the library, including using the internet through the library’s computers and through visitors’ own devices. Download Enquiry Service Management Policy Describes the enquiry service for our clients and the guidelines for the delivery of the service. Download Comments Policy How State Library manages comments in our online spaces, including our website, blogs and catalogue. Download Customer Complaints Management Policy and Procedures The State Library welcomes feedback. The Customer Complaints Management Policy and Procedures describes how to make a complaint and how the State Library manages complaints. Download Identity Management Principles How State Library manages personal data about our clients in an ethical and accountable manner. Download Your Information Guidelines How State Library collects and stores your personal information. Download Our Content Strategy Content Strategy The framework for State Library's holistic development and management of collections and content. Download Content Acquisition Policy Guides all collection acquisition activities to ensure that they are efficient, consistent, ethical and provide value for money. Download Content Guidelines - Memory Collections Guidelines for the development of our Memory Collections, which contribute to a greater understanding of Queensland past and present. Download Content Guidelines - Extraordinary Collections Guidelines for the development of our Extraordinary Collections, which provide exceptional examples and context of books as objects. Download Content Guidelines - Information Collections Guidelines for the development of our Information Collections which provide for the information needs of all Queensland residents. Download Content Guidelines - Public Library Collections Guidelines for the development of our Public Library Collections which support public libraries and Indigenous Knowledge Centres across Queensland. Download How we manage collections and content Aboriginal and Torres Strait Islander Collections Commitments These Commitments provide a foundation for State Library to appropriately enable greater access and use of Aboriginal and Torres Strait Islander collections. Download Indigenous Intellectual Property and Ownership How State Library of Queensland and National and State Libraries Australia aim to manage Aboriginal and Torres Strait Islander Intellectual Property in an inclusive and appropriate way. Download Takedown position statement State Library provides open and equitable access to information. This statement provides the principles for taking down (or imposing access restrictions to) materials provided online. Download Making a takedown request If you are concerned that you have found material in our catalogue or on our website which you have not given permission to be made available, and which contravenes privacy laws, is defamatory, or is in breach of copyright law, please contact us in writing stating the following: Your contact details Full description and details of the material The reason for your request, including, but not limited to copyright law, privacy laws, data protection, defamation etc. Your request should be sent to: State Library of Queensland South Bank PO Box 3488 South Brisbane QLD 4101 AUSTRALIA or webmanager@slq.qld.gov.au State Library will acknowledge your takedown request in writing and will make an initial assessment of the request. The material may be temporarily removed from the State Library catalogue or website until a final decision is agreed upon. Physical material may also be removed from the shelves. SLQ will make all possible efforts to resolve takedown requests quickly and to the satisfaction of both parties, with the following possible outcomes. Access to the material is restored via the SLQ catalogue and website Access to the material is restored with changes in response to the takedown request via the SLQ catalogue and website Access to the material is modified (ex. online access changed to onsite only access, access restricted to SLQ members, access restricted to particular groups) Material is retained in the collection but access is removed. Material removed from the collection. There will be regular reviews of takedown decisions. Where the circumstances of the original takedown request have changed over time, it may result in access to the material being restored. Preservation Policy Provides a framework for the preservation and protection of State Library collections. Download Integrated Pest Management Policy State Library of Queensland's Integrated Pest Management Policy. Download Digitisation Policy How State Library digitises collection items to enable our clients to have a rich digital experience of Queensland content. Download Digital Preservation Policy How State Library preserves our digital collections. Download Digital Capture Specifications This document details the State Library of Queensland's provision of digital source files and the standards for their capture to meet future access and preservation of requirements. Download Resource Description and Access Policy State Library's RDA standard for the content of metadata used to support the discovery, identification and employment of information resources. Download Digital Standard: Metadata for digital objects State Library’s core metadata standards for resource discovery of digital objects and other resource types held in our digital repositories. Download Guidelines for the use of metadata in the description of digital images Guides the creation of quality, consistent, descriptive metadata for digital images to make them easier for our clients to find. Download Directory and File Naming Conventions for Digital Objects State Library's conventions for naming the directories and files for digital objects. Download Resource description policy Outlines the standards, policies, guidelines and methodologies which are applied to the creation of descriptive metadata for all State Library’s resources. Download How we operate Intellectual Freedom Policy How State Library manages our commitment to intellectual freedom, including equitable access and freedom of expression, and how we manage censorship and privacy. Download Open Data Strategy 2018-22 State Library's strategy to release data and champion open access to information and ideas as a key enabler for a strong, well-informed and innovative society. Download Exhibition Policy How State Library develops and programs exhibitions. Download Intellectual Property Management Policy How State Library manages the Intellectual Property we create or own, and how the State Library uses Intellectual Property owned by third parties. Download Volunteer Program Policy Articulates the policy, principals and framework of our Volunteer Program. Download Alcohol Policy How State Library manages the responsible service, possession and / or consumption of alcohol on State Library premises. Download Public Interest Disclosure Policy Outlines our commitment to encouraging the internal reporting of wrong-doing and the procedures for appropriate action, resolution and protection for disclosers. Download Naming Rights Policy How State Library grants and manages naming rights of spaces and activities Download Social Networking Policy State Library's approach to using social media. Download Complaints about the State Librarian and CEO Policy How State Library deal with a complaint that involves or may involve corrupt conduct of the State Librarian and CEO Download How we work with others Policies that relate to how we work with other organisations. Loans and Copies to Libraries Policy How Australian and international libraries can borrow and copy items from State Library's collections. Download Lending policy - loans for exhibitions Terms and conditions for the loan of items from State Library collections to other organisations for an exhibition Download
Responsible Conduct Policy How State Library provides a safe and welcoming place for all, and information on unacceptable behaviour and how staff and security officers will respond. Download
Bags and Belongings Policy Information on things that clients can bring into the different parts of the State Library building and things that clients can store in the cloakroom facilities. Download
Lost Property Policy Provides a set of guidelines to manage the receipt, storage and disposal of property left or lost in the State Library. Download
Public Access ICT Services Policy Information on the free ICT services provided at the library, including using the internet through the library’s computers and through visitors’ own devices. Download
Enquiry Service Management Policy Describes the enquiry service for our clients and the guidelines for the delivery of the service. Download
Comments Policy How State Library manages comments in our online spaces, including our website, blogs and catalogue. Download
Customer Complaints Management Policy and Procedures The State Library welcomes feedback. The Customer Complaints Management Policy and Procedures describes how to make a complaint and how the State Library manages complaints. Download
Identity Management Principles How State Library manages personal data about our clients in an ethical and accountable manner. Download
Your Information Guidelines How State Library collects and stores your personal information. Download
Content Strategy The framework for State Library's holistic development and management of collections and content. Download
Content Acquisition Policy Guides all collection acquisition activities to ensure that they are efficient, consistent, ethical and provide value for money. Download
Content Guidelines - Memory Collections Guidelines for the development of our Memory Collections, which contribute to a greater understanding of Queensland past and present. Download
Content Guidelines - Extraordinary Collections Guidelines for the development of our Extraordinary Collections, which provide exceptional examples and context of books as objects. Download
Content Guidelines - Information Collections Guidelines for the development of our Information Collections which provide for the information needs of all Queensland residents. Download
Content Guidelines - Public Library Collections Guidelines for the development of our Public Library Collections which support public libraries and Indigenous Knowledge Centres across Queensland. Download
Aboriginal and Torres Strait Islander Collections Commitments These Commitments provide a foundation for State Library to appropriately enable greater access and use of Aboriginal and Torres Strait Islander collections. Download
Indigenous Intellectual Property and Ownership How State Library of Queensland and National and State Libraries Australia aim to manage Aboriginal and Torres Strait Islander Intellectual Property in an inclusive and appropriate way. Download
Takedown position statement State Library provides open and equitable access to information. This statement provides the principles for taking down (or imposing access restrictions to) materials provided online. Download
Preservation Policy Provides a framework for the preservation and protection of State Library collections. Download
Integrated Pest Management Policy State Library of Queensland's Integrated Pest Management Policy. Download
Digitisation Policy How State Library digitises collection items to enable our clients to have a rich digital experience of Queensland content. Download
Digital Capture Specifications This document details the State Library of Queensland's provision of digital source files and the standards for their capture to meet future access and preservation of requirements. Download
Resource Description and Access Policy State Library's RDA standard for the content of metadata used to support the discovery, identification and employment of information resources. Download
Digital Standard: Metadata for digital objects State Library’s core metadata standards for resource discovery of digital objects and other resource types held in our digital repositories. Download
Guidelines for the use of metadata in the description of digital images Guides the creation of quality, consistent, descriptive metadata for digital images to make them easier for our clients to find. Download
Directory and File Naming Conventions for Digital Objects State Library's conventions for naming the directories and files for digital objects. Download
Resource description policy Outlines the standards, policies, guidelines and methodologies which are applied to the creation of descriptive metadata for all State Library’s resources. Download
Intellectual Freedom Policy How State Library manages our commitment to intellectual freedom, including equitable access and freedom of expression, and how we manage censorship and privacy. Download
Open Data Strategy 2018-22 State Library's strategy to release data and champion open access to information and ideas as a key enabler for a strong, well-informed and innovative society. Download
Intellectual Property Management Policy How State Library manages the Intellectual Property we create or own, and how the State Library uses Intellectual Property owned by third parties. Download
Volunteer Program Policy Articulates the policy, principals and framework of our Volunteer Program. Download
Alcohol Policy How State Library manages the responsible service, possession and / or consumption of alcohol on State Library premises. Download
Public Interest Disclosure Policy Outlines our commitment to encouraging the internal reporting of wrong-doing and the procedures for appropriate action, resolution and protection for disclosers. Download
Naming Rights Policy How State Library grants and manages naming rights of spaces and activities Download
Complaints about the State Librarian and CEO Policy How State Library deal with a complaint that involves or may involve corrupt conduct of the State Librarian and CEO Download
Loans and Copies to Libraries Policy How Australian and international libraries can borrow and copy items from State Library's collections. Download
Lending policy - loans for exhibitions Terms and conditions for the loan of items from State Library collections to other organisations for an exhibition Download