Our customer service commitments
State Library of Queensland is all yours
We collect and share the materials that make up the stories of Queensland. You can find collections to assist and enrich you whatever your circumstances, and you can be sure your public library has our support as a partner and advocate.
We will provide:
- Efficient, friendly and professional staff to assist you
- Easy access to State Library collections and services both onsite and online
- Accessible spaces, resources,and services that embrace Queensland's diversity
- A safe, welcoming and respectful environment where people pursue their needs and interests freely
- Opportunities to build the skills you need to satisfy your information requirements independently
- Opportunities for you to make comments and suggestions about our services, and timely acknowledgement of your feedback
- Services that are continuously developing and improving
You can help by:
- Interacting with others at State Library with courtesy and respect
- Showing consideration for the rights and privacy of others when using State Library
- Supervising the children in your care while at State Library
- Using State Library collections, facilities, equipment and property with care and respect.
If you would like to know more
Please ask us via our feedback form - we are happy to help you and receive feedback.
How we manage collections and content
Making a takedown request
If you are concerned that you have found material in our catalogue or on our website which you have not given permission to be made available, and which contravenes privacy laws, is defamatory, or is in breach of copyright law, please contact us in writing stating the following:
- Your contact details
- Full description and details of the material
- The reason for your request, including, but not limited to copyright law, privacy laws, data protection, defamation etc.
Your request should be sent to:
State Library of Queensland South Bank
PO Box 3488
South Brisbane QLD 4101
State Library will acknowledge your takedown request in writing and will make an initial assessment of the request.
The material may be temporarily removed from the State Library catalogue or website until a final decision is agreed upon. Physical material may also be removed from the shelves.
SLQ will make all possible efforts to resolve takedown requests quickly and to the satisfaction of both parties, with the following possible outcomes.
- Access to the material is restored via the SLQ catalogue and website
- Access to the material is restored with changes in response to the takedown request via the SLQ catalogue and website
- Access to the material is modified (ex. online access changed to onsite only access, access restricted to SLQ members, access restricted to particular groups)
- Material is retained in the collection but access is removed.
- Material removed from the collection.
There will be regular reviews of takedown decisions. Where the circumstances of the original takedown request have changed over time, it may result in access to the material being restored.