How State Library provides a safe and welcoming place for all, and information on unacceptable behaviour and how staff and security officers will respond.

Information on things that clients can bring into the different parts of the State Library building and things that clients can store in the cloakroom facilities.

Provides a set of guidelines to manage the receipt, storage and disposal of property left or lost in the State Library.

Information on the free ICT services provided at the library, including using the internet through the library’s computers and through visitors’ own devices.

Describes the enquiry service for our clients and the guidelines for the delivery of the service.

How State Library manages comments in our online spaces, including our website, blogs and catalogue.

The State Library welcomes feedback. The Customer Complaints Management Policy and Procedures describes how to make a complaint and how the State Library manages complaints.

How State Library manages personal data about our clients in an ethical and accountable manner.

How State Library manages loans to clients

How State Library collects and stores your personal information.

The framework for State Library's holistic development and management of collections and content.

Guides all collection acquisition activities to ensure that they are efficient, consistent, ethical and provide value for money.

Guidelines for the development of our Memory Collections, which contribute to a greater understanding of Queensland past and present.

Guidelines for the development of our Extraordinary Collections, which provide exceptional examples and context of books as objects.

Guidelines for the development of our Information Collections which provide for the information needs of all Queensland residents.

Guidelines for the development of our Public Library Collections which support public libraries and Indigenous Knowledge Centres across Queensland.

These Commitments provide a foundation for State Library to appropriately enable greater access and use of Aboriginal and Torres Strait Islander collections.

Indigenous Intellectual Property and Ownership

State Library provides open and equitable access to information. This statement provides the principles for taking down (or imposing access restrictions to) materials provided online.

Provides a framework for the preservation and protection of State Library collections.

The Integrated Pest Management Policy outlines the risk to State Library's collections posed by potential outbreak of pests, mould, and other contaminants while detailing prevention and response initiatives.

How State Library digitises collection items to enable our clients to have a rich digital experience of Queensland content.

How State Library preserves our digital collections.

This document details the State Library of Queensland's provision of digital source files and the standards for their capture to meet future access and preservation of requirements.

State Library's RDA standard for the content of metadata used to support the discovery, identification and employment of information resources.

State Library’s core metadata standards for resource discovery of digital objects and other resource types held in our digital repositories.

Guides the creation of quality, consistent, descriptive metadata for digital images to make them easier for our clients to find.

State Library's conventions for naming directories for digital objects.

State Library's conventions for naming files for digital objects.

Outlines the standards, policies, guidelines and methodologies which are applied to the creation of descriptive metadata for all State Library’s resources.

How State Library manages our commitment to intellectual freedom, including equitable access and freedom of expression, and how we manage censorship and privacy.

State Library's strategy to release data and champion open access to information and ideas as a key enabler for a strong, well-informed and innovative society.

How State Library develops and programs exhibitions.

How State Library manages the Intellectual Property we create or own, and how the State Library uses Intellectual Property owned by third parties.

Articulates the policy, principals and framework of our Volunteer Program.

How State Library manages the responsible service, possession and / or consumption of alcohol on State Library premises.

Outlines our commitment to encouraging the internal reporting of wrong-doing and the procedures for appropriate action, resolution and protection for disclosers.

How State Library grants and manages naming rights of spaces and activities

How State Library deal with a complaint that involves or may involve corrupt conduct of the State Librarian and CEO

Outlines the types of items from the State Library collections available for loan or copy, and the conditions of supply to libraries.

The Exhibitions Loans Policy governs the loan of items from and to State Library of Queensland while outlining the requirements for incoming and outgoing loans and detailing the responsibilities related to managing loaned items.