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Info Guide - How to apply for and use your e-services card

Register for an e-services card

An e-services card is issued for two years and gives you access to a range of State Library services:

• Access to journal articles from a selection of databases searchable from home or anywhere you have internet access. The State Library database licence agreements permit access to Queensland residents only.

Interstate and overseas visitors will have access to these databases only within the State Library building.

• Request an item from home. Request an item for items held in storage areas. The items will then be waiting for you when you visit the State Library. You are also welcome to request stored items while onsite, but please check the delivery times and collection points. (Note: requested items are available only at the State Library at South Bank. Clients outside Brisbane should visit their Queensland public library to arrange an interlibrary loan.)

• Add credit to your e-services card to pay for printing and photocopying while at the State Library.

• Search the Internet for up to two hours per day.

• Access AV streaming facilities on Level 3.

• Borrow music scores. Patrons wishing to borrow music scores should take their e-services card and current ID with them to the Information Desk on Level 3 of the State Library in order to register as a music borrower. (Conditions apply.)

• Use a range of features that will enhance the use of our library catalogue. You can Set up alerts, check Your details, change the default settings on the catalogue to suit your preferences, and Save to bookbag.

To register

• Onsite
  Show the required ID to the staff on the Level 3 Information Desk and they will process your card and give it to you immediately.

• Online - complete the automatic registration form. Your e-services card will be mailed within five working days of receipt of your registration.

Your card will have a unique barcode printed on the back which is used to access the services listed above.

The State Library is a reference and research library and does not lend its collections directly to individuals. The e-services card will not allow you to borrow from the State Library (except for music scores and as BR+SQ members).

Proof of Identification

Required forms of current identification showing proof of ID and residency must be shown at the Level 3 Information Desk to validate your card for use on Levels 2, 3 and 4 of the State Library of Queensland building.

To be able to access the services offered on Levels 2, 3 and 4 of the State Library building, you will be required to show one or more pieces of ID, depending on the information included in your document.

You must prove:

1. who you are (including a photograph).

2. that you have a residential address.

Suggested forms of photographic ID:

• Australian drivers licence with photo
• Australian or foreign passport (current or expired less than two years)
• Queensland 18+ card (issued after 1 January 1992)
• Australian Defence force photo ID card
• Public Service employee photo ID card
• Australian issued security guard/crowd controller licence
• Australian issued firearm licence
• Educational institution student identity document (eg. university, TAFE, secondary school)

Suggested forms of ID confirming your address (if not on photo ID):

• Electricity, gas or telephone account
• Australian Taxation Office assessment (last or current years)
• Australian Taxation Office tax file number confirmation (valid up to two years from date of issue)
• Contract of purchase, current lease or rental document, mortgage or land ownership certificate
• Queensland local government rates notice
• Queensland vehicle registration certificate
• Queensland driver licence or vehicle registration renewal notice for coming period
• Statement from an educational institution's administrator (for overseas students, not a student ID as they do not prove length of residence)
• Bank Statement
• Statutory Declaration

If you do not hold photographic ID or identification confirming your address and wish to access our services, please see staff at the Level 3 Information Desk.

More information

If you have lost your card, have any problems with your card or your card is due for renewal, you can contact us in any of the following ways:

• Telephone +61 7 3840 7850
• Fax + 61 3840 7795
• Email srlill@slq.qld.gov.au
• Ask us using our online enquiry form
• Visit us

For general enquiries

• Ask at your local Queensland public library
• Other Australian libraries [new window http://www.nla.gov.au/libraries/]