Frequently asked questions

If you have a question that isn't answered here, Ask us! You might also like to check One Search help.

FAQs - about printing

  1. How do I print an image?
  2. How do I print the descriptive information about an image?
  3. How do I print a finding aid?

FAQs - about file formats

  1. How can I view the JPEG images?
  2. How can I view the JPEG 2000 images?
  3. How can I play the MP4 files on my computer?
  4. Why do the videos appear too large or too small when I play them in Windows Media Player?
  5. How can I read the digitised books in the SLQ collection?
  6. Why is my PDF taking so long to download?
  7. Why can’t I download some PDF files from One Search onto my device?

FAQs – about membership

  1. How do I register for membership?
  2. What is the difference between the membership accounts?
  3. How do I update my contact details or renew my membership?
  4. How do I change my membership password?
  5. What if I have forgotten my username or password?
  6. What if I don't receive an email with my username and password?
  7. What personal information does SLQ collect?
  8. What are the conditions of membership?
  9. I've lost my SLQ library card. What can I do?
  10. How do I register for a Rural Libraries Queensland (RLQ) Tourist Card?
  11. I want to request items from storage.  What can I do?
  12. I know my login details but I still can't login?
  13. Are logins case sensitive?
  14. Are there restrictions on who can access eresources and for what they can be used?
  15. I am having trouble trying to login with my Rural Libraries Queensland (RLQ) Tourist Card account. What can I do?
  16. I am a Queensland Public Library staff member and I am having trouble trying to login and request items on interlibrary loan. What can I do?

FAQs - about printing

1. How do I print an image?

1.1 Click Online access in the brief record of an image or click Display item under the View It heading in the full record display. This will open the image in a digital viewer.

Brief record online access

OR

Full record display item

1.2 Always click the Show/Hide Descriptive Information icon first to hide the descriptive information (the catalogue record of the image).

Digitool show hide print

1.3 Click Print to print out your image.

2. How do I print the descriptive information about an image?

2.1 Click Online access in the brief record of an image or click Display item under the View It heading in the full record display. This will open the image in a digital viewer.

2.2 Make sure the descriptive information is displaying at the top of the screen. If it is not, click the Show/Hide Descriptive Information icon.

Digitool Show/Hide display

2.3 Click Print. This will print out the descriptive information only.

3. How do I print a finding aid?

Our finding aids display in a proprietary viewer which can make printing a challenge. The situation can be exacerbated depending on the browser that you are using. Below are two options described using the Chrome browser. If you use a different browser the procedures should be very similar. If you have trouble printing please Ask us for help.

Click Online access in the brief record or click View the finding aid under the View It heading in the full record display. This will open the finding aid in a digital viewer.

Brief record finding aid

OR

Full record finding aid

Option 1 - close descriptive record and use the Print command

  • Close the descriptive record that appears above the title of the finding aid (the first frame on the page). Do this by clicking on the Show/Hide Descriptive Information icon indicated in the image below.

Digitool finding aid print

  • Click Print and then follow your usual print practice.

Option 2 - close the descriptive record and copy and paste text to word processing program

  • Close the descriptive record that appears above the title of the finding aid (the first frame on the page). Do this by clicking on the Show/Hide Descriptive Information icon indicated in the image below.
  • Mouse left click anywhere in the text of the finding aid.
  • Select the entire finding aid - either CTRL+A or drag your mouse in the usual way to highlight all content of the finding aid.
  • Copy the selected text - either  CTRL+C or right mouse click and select Copy to copy to clipboard.

Digitool finding aid highlighted copy

  • Open Word or whatever program that you use for word processing and paste the finding aid - either CTRL+V or right mouse click and select Paste to copy from clipboard. Then print the document as you would any other.

Top of page

FAQs - about file formats

1. How can I view the JPEG images?

All JPEG images are available in 2 sizes. The default preview image is 500 pixels across the longest side captured at 100 ppi, and a research image is 1000 pixels across the longest side captured at 100 ppi. Select the JPEG icon next to View Options in the digital viewer to change between the 2 image sizes. You are able to zoom in and out of the images

2. How can I view the JPEG 2000 images?

Some digitised resources are available as zoom-able JPEG 2000 images. In the digital viewer, click on the JP2 icon to view the JPEG 2000 version of the image. The JPEG 2000 viewer offers 2 ways of looking at the image. The full view, which is the default view, allows you to zoom in and out, and to click and drag the image to view different parts.

SLQ Digital view (full)

The other option is the Navigation pane where you click on the thumbnail image to select which part of the image you want to see in more detail. This view also allows you to zoom in and out.

SLQ digital view navigation pane

3. How can I play the MP4 files on my computer?

You can watch and listen to MP4 files using any video/music player that supports MP4. Here are some examples of free MP4 players - QuickTime Player, foobar2000, iTunes, VLC Media Player.

4. Why do the videos appear too large or too small when I play them in Windows Media Player?

You might have to optimise the video size. To do this, open a video file, e.g., a Windows Media Video (WMV) file, in the player, right click on the Windows Media Player and select “Video Size”, then

“View”,  then “100%”. This file should then be displayed at the optimal size.

5. How can I read the digitised books in the SLQ collection?

A number of books in SLQ’s collections have been digitised. This means you can read them online. In the results list, click on Online Access in the brief record view. In the full record view, scroll down to View It and click on the link to see the digitised book.  This will open up a file in a PDF format which you can download, print or save.

6. Why is my PDF taking so long to download?

Problems downloading PDF files could be related to your internet speed or the browser you are using. We recommend using Chrome or Firefox when downloading PDF files. Larger files will take longer to download.

7. Why can’t I download some PDF files from One Search onto my device?

We are aware that downloads sometimes time out on devices and are currently working towards a solution for this issue. In the meantime a recommended workaround is to download to a laptop or desktop computer.

top of page

FAQs – about membership

1. How do I register for membership?

Join online. View Borrowing to find out how to upgrade your membership with borrowing privileges and what you can borrow.

2. What is the difference between the membership accounts?

Your membership account determines the type of service and One Search features that you have access to onsite at South Bank and offsite.

Access rightsSLQ membershipOne Search membership
Qld residentQld Borrower (QB)Business Studio Borrower (BSBInterstate or OS resident 
ebooks and eresourcesyesyesyesonsite onlyonsite only
personalise and save your searchesyesyesyesyesyes
receive alerts via emailyesyesyesyesyes
add tagsyesyesyesyesyes
request items from storageyesyesyesyes 
request items to be sent to your Qld public libraryyesyesyes  
check the status of your requestsyesyesyesyes 
borrow yesyes  
renew your loans yesyes  
access onsite computersyesyesyesyes 
book a study or meeting spaceyesyesyesyes 
book a  Business Studio workstation  yes  
book the piano practice roomyesyesyesyes 
update your details onlineyesyesyesyes 
renew your membership onlineyesyesyesyes 

3. How do I update my contact details or renew my membership?

Login to your account to update or confirm your contact details. Your SLQ membership will be automatically renewed for another two years once your details are submitted.

This form works best in Chrome or Firefox.

Please note One Search details cannot be updated.

4. How do I change my membership password?

To change your SLQ membership password, login to your account. It may take up to 15 minutes before your new password becomes active.

This form works best in Chrome or Firefox.

5. What if I have forgotten my username or password?

Enter your email address here to receive an email to retrieve your SLQ membership details. If your email address is registered with more than one SLQ account, contact us to help you with your membership.

This form works best in Chrome or Firefox.

Please note One Search details cannot be updated.

6. What if I don't receive an email with my username and password?

  • Contact us for assistance
  • If you are onsite, ask the staff at the Welcome Desk, level 1 or the Information Desks on level 2 and 3 for assistance.

7. What personal information does SLQ collect?

View your information for details on what personal information SLQ collects and why.

See State Library of Queensland: information privacy and website security for information on your privacy and SLQ membership.

8. What are the conditions of membership?

View Membership Terms and Conditions for information on the terms and conditions associated with your SLQ membership.

9. I've lost my SLQ library card. What can I do?

Complete our online form to report a lost or stolen library card.

If you are onsite, present your proof of ID at the Welcome Desk, level 1 or the Information Desks on level 2 or 3 and staff will issue you with a replacement card.

10. How do I register for a Rural Libraries Queensland (RLQ) Tourist Card?

If you are a resident of Queensland or travelling within regional and outback Queensland you can become a RLQ tourist member. Find out more about RLQ tourist membership, and then register for a RLQ Tourist Card. Your RLQ Tourist Card will be mailed to your home address or PO Box within 5 working days.

RLQ Tourist Cards cannot access One Search features or eresources. You can upgrade to SLQ membership to access these services. Join now.

11. I want to request items from storage.  What can I do?

You need SLQ membership to request items from storage or to request an item to be sent to your Queensland public library via Request a loan (deliver to My Public Library). Join now.

12. I know my login details but I still can't login?

There are a few reasons why you might have trouble logging in:

  • Some eresources are only available onsite at State Library or they may have a limited number of licenses. If all licenses are in use, you may not get access. Please try again at a later time or ask us for assistance.
  • Your membership account may not allow you to access certain features or resources. Check your access rights.
  • You may need to try using a different web browser. Some SLQ forms work best in Chrome of Firefox.

13. Are logins case sensitive?

Yes, logins are case sensitive. For example if your password is Se47bG then you must type Se47bG not se47bg.

14. Are there restrictions on who can access eresources and for what they can be used?

Yes. SLQ, with Queensland public libraries, is licensed to provide access to eresources only to Queensland residents. Interstate and overseas residents may access our eresources onsite at SLQ or onsite at Queensland public libraries.

Use of our eresources is governed by licence agreements between vendors and SLQ and users are required to comply with the terms and conditions of the licences.

15. I am having trouble trying to login with my Rural Libraries Queensland (RLQ) Tourist Card account. What can I do?

RLQ members cannot access One Search features or eresources. You can upgrade to SLQ membership to access these services. Join now.

For all other queries or issues with your RLQ Tourist Card please see the RLQ membership page or contact us.

16. I am a Queensland Public Library staff member and I am having trouble trying to login and request items on interlibrary loan. What can I do?

Contact the Interlibrary Loan staff via email ill@slq.qld.gov.au or 3840 7850 for assistance.

Contact us

Access Services
Mon-Fri 9am-5pm
t +61 7 3840 7850
f +61 7 3840 7795
e CollectionAccess@slq.qld.gov.au

top of page

Library membership

Become an SLQ member now to access our services, collections and facilities.

Library Shop online

Discover an eclectic range of books, gifts, reproduction prints and more at the Library Shop.