Policies, standards and protocols
Documents to assist public library staff in the day to day running of their library and to assist in the development of their own library documentation.
Collection Development Policy is intended to guide recommending officers, selectors, collections managers and other staff in the development of the State Library of Queensland's collections.
Enriching the lives of Queenslanders: Strategic directions for the State Library of Queensland towards 2012 [new window 
354 kb] - The overriding policy of the State Library of Queensland.
Expanding Horizons - Positioning Queensland public libraries for the future 2008-2012 - A strategic blueprint that explores the future of public libraries in Queensland.
Libraries for literacy – every day, every way: 2011-2014 [new window 732 kb] - a framework of service elements to inform delivery of sustainable literacy support.
National Policy Framework for Aboriginal and Torres Strait Islander Library Services and Collections [new window] - This policy framework is to guide progressive action across National, State and Territory library institutions in their plans and approaches to Aboriginal and Torres Strait Islander library services and collections.
A Protocol establishing roles and responsibilities of the State Government and Local Government in the Queensland System of Local Government [new window] - A Protocol made between the State of Queensland and the Local Government Association of Queensland.
A Protocol establishing roles and responsibilities of the Queensland Government and Local Government in respect of the provision and management of public libraries [new window 43 kb] - A Protocol made 5 December, 1997 between the State of Queensland and the Local Government Association of Queensland.
Queensland Public Library Standards and Guidelines are designed as guidelines for current practice and to provide achievable goals for public libraries in Queensland. The Standards are seen as a guide towards achieving 'best practice' for those responsible for the management of public library services.
Sample customer service charter [new window 259 kb] - A sample of a customer service charter for public libraries, with notes to assist libraries in developing their own charters.
Service Level Agreement for Public Library Service Provision includes a copy of the Agreement, Public Library Outcomes Report and a Strategic Plan development guide.
Standards for public library services [new window] - An overview of the process of establishing Public Libraries Australia Ltd as a body for national representation of public libraries with the goal of promoting the interests of all public libraries in Australia and advocating on their behalf.
Volunteers in librariesMany public libraries make good use of volunteers. The Queensland Public Library Standards and Guidelines - Staffing Standard recommends that written policies should be in place to guide the use of volunteers, including definition of tasks which they should undertake. Following are sample documents relating to the use of volunteers.
- Library volunteer job description (example) [new window 14 kb]
- Library volunteer's roles and duties (example) [new window 23 kb]
- Summary of volunteer role (example) [new window 17 kb]
- Volunteer handbook - a guide for volunteers (example) [new window 29 kb]
- Volunteers in libraries: Public Libraries Victoria Network [new window]
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Last updated: 8th March 2012
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