Queensland Public Libraries Performance Management Framework
The Public Library Performance Management Framework is being developed to assist the State Library, public libraries and Councils to:
- measure overall state-wide and individual local government public library performance and performance in facets of library service
- benchmark library performance against standards and peers
- identify best practice and areas needing development
- provide an evidence-base for identifying the value of library services and advocacy
Measuring Excellence: turning data into action for benchmarking and advocacy [new window 
105 kb]
This draft document outlines the key roles of public libraries which can be identified, measured and used to advocacy. It has been developed by the Performance Management Framework Working Group (details below).
Please provide and feedback on this draft document to Bruce Monley bruce.monley@slq.qld.gov.au or 07 38407874 by 30 April 2012. A final version will then be made available.
Public Library Performance Management background paper [new window 118 kb]
The Public Library Performance Management Framework Working Group (PMFWG) is an advisory group to the State Library of Queensland with representatives from public libraries and peak bodies. The PMFWG provides advice to the State Library on the development of performance measurement and reporting for public libraries in order to support the development of public library services in Queensland in accordance with the Expanding Horizons positioning paper.
Terms of reference [new window 242 kb]
Members
- Alison Miles, Information Services Librarian, City Libraries, Townsville City Council, representing libraries serving populations over 40,000 people
- Sylvia Swalling, Regional Library & Cultural Service Coordinator, Western Downs Regional Council, representing libraries serving populations under 40,000 people
- Leona Jennings, Executive Coordinator Library Services Management Projects, Gold Coast City Council, representing the Queensland Public Library Standards Steering Group
- Cathryn McKenzie, Principal Advisor Social Policy, representing the Local Government Association of Queensland
- Cheryl Haughton, Rockhampton Regional Council representing the Queensland Public Libraries Association
- Ross Duncan, Manager Learning Communities Branch, Sunshine Coast Regional Council representing Public Libraries Australia
- Jane Cowell, Director Public and Indigenous Library Services, State Library of Queensland
- Deb Stumm, Executive Manager Regional Partnerships, Public and Indigenous Library Services, State Library of Queensland
- Other - the Director, Public and Indigenous Library Services may invite any State Library employee or other person/s to attend any meeting or meetings as required, to assist with the achievement of the PMFWG's role and responsibilities
Minutes of meetings
- Meeting 11 May 2011 [new window 57 kb]
- Meeting 09 June 2011 [new window 41 kb]
- Meeting 14 July 2011 [new window 40 kb]
- Meeting 24 August, 2011 [new window 53 kb]
Statistics Collection and Management Tool
As part of the Public Library Performance Management Framework, the State Library is acquiring software for the web based collection of statisitcs for the annual Queensland Public Libraries Statistical Bulletin. The software will also enable each local government to design and generate reports and benchmark performance against peers and standards. Training in the use of this software and a variety of user assistance options will be provided.State Library Reporting to Local Government
The State Library will continue to publish the annual Queensland Public Libraries Statistical Bulletin, but will, with the advice of the Public Library Performance Management Framework Working Group, develop customised reports to provide feedback to each local government based on data provided to the State Library, state-wide aggregates and time series, using the statisitcs tool.
For further information, please contact Deb Stumm on 07 3842 9051 or deb.stumm@slq.qld.gov.au.
More information
If you have an enquiry, contact us in any of the following ways:For general enquiries:
- Ask at your local Queensland public library
- Other libraries [new window]
Last updated: 14th February 2012
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