State Library of Queensland Strategic Plan 2017-2021

Download the SLQ Strategic Plan 2017-2021  (PDF 395.3 KB)

State Library of Queensland (SLQ) is a vibrant and innovative 21st century library. It is a place for sharing, learning and creating, both in the cultural precinct and through our ever expanding online offer. SLQ builds the collection of Queensland’s documentary culture and heritage, provides free access to print, digital and original resources, information and research services, and public programs. In partnership with local government, SLQ supports over 320 public libraries and Indigenous Knowledge Centres statewide.

Vision

We enable the growth of knowledge, innovation and enterprise in Queensland.

By 2021 SLQ is renowned as the trusted library for Queensland’s documentary culture and heritage and a destination for curiosity, innovation, inspiration and creativity.

We provide access to a wealth of unique resources for those who want to research, read, learn, write, publish, or create. Our online library has a global presence and transforms people’s ability to access digitised
Queensland material and to connect across regional and remote Queensland.

SLQ and Queensland public libraries are a thriving statewide network. We enable greater access for all in our community, including those who are disadvantaged or left behind. We actively collaborate with the wider
community to ensure literacy and capability is developed across all regions of Queensland.

We develop sustainable services, are innovative in our use of funding and establish strong partnerships. We inspire the way people live, work, play and learn, wherever they are.

Objectives and strategies

1. Enable Access
1.1 Increase access and interpretation of our content and services
1.2 Partner with local government to enable a thriving network of public libraries and Indigenous Knowledge Centres
1.3 Future proof our digital library

2. Engage Community
2.1 Build the state collection of Queensland’s documentary culture and heritage
2.2 Engage with the community through our diverse and inclusive public programs
2.3 Inspire the community to use and interact with our content

3. Build Capability
3.1 Enable digitally inclusive, literate communities that are skilled for the 21st century
3.2 Advance the growth of business innovation and skills
3.3 Position our organisation for the future

Performance indicators

  • Increase in John Oxley Library collections
  • Increased use of content
  • Increased SLQ membership
  • Participation in public programs
  • Increased visitation to public libraries
  • Increase in self-generated revenue
  • Staff engagement
  • Customer satisfaction
  • Increase in efficiency
    (onsite and online visitation/budget).

Strategic risks

Failure to balance the need to collect, store and preserve both print and digital content, resulting in important information about Queensland being permanently lost.

Failure to develop preservation infrastructure and processes to continually update digital collection formats, resulting in unique Queensland material not being accessible in the future as it will be in an obsolete format.

Failure to provide free access to information technology and learning programs, resulting in a growth of the digital divide in Queensland (across the aspects of access, affordability and ability) and people experiencing poverty and inequality being deprived of information and services.

Failure to evolve the community’s understanding of 21st century library services (which are changing rapidly in response to community needs), resulting in many Queenslanders and small businesses not keeping pace
with the skills needed to thrive in the 21st century.

Strategic opportunities

The richness and uniqueness of our collection of Queensland’s documentary culture and heritage.

The partnership between state and local government creates a statewide network of public libraries and Indigenous Knowledge Centres, with over 2 million members.

SLQ and public libraries are uniquely positioned to deliver learning programs for the community, from early literacy to adult literacy and digital literacy, and STEAM (Science, Technology, Engineering, Art and Mathematics) programs.

Due to our trusted presence in the community, SLQ and public libraries can deliver initiatives for disadvantaged Queensland communities to reduce social inequality and the digital divide.

Purpose

SLQ’s governing body, the Library Board of Queensland, draws its powers from the Libraries Act 1988. The object of the Act is to contribute to the cultural, social and intellectual development of all Queenslanders.

SLQ supports the Advance Queensland initiative and the government’s objectives for the community:

Building safe, caring and connected communities

Providing welcoming places for everyone, free access to a wide range of information and opportunities for the open exchange of ideas and exposure to different perspectives.

Creating jobs and a diverse economy

Supporting entrepreneurs to create new businesses and enabling current small businesses to transform into digital business.
Providing assistance for job seekers, from lifelong learning programs, assistance with job hunting and submitting applications online.

Protecting the environment

Collecting and preserving Queensland’s documentary culture and heritage.

Our enduring values

We provide free and equitable access

We share

We seek diverse voices

We belong to the community

Our guiding behaviours

Customers first

  • Know your customer
  • Deliver what matters
  • Make decisions with empathy

Ideas into action

  • Challenge the norm and suggest solutions
  • Encourage and embrace new ideas
  • Work across boundaries

Unleash potential

  • Expect greatness
  • Lead and set clear expectations
  • Seek, provide and act on feedback

Be courageous

  • Own your actions, successes and mistakes
  • Take calculated risks
  • Act with transparency

Empower people

  • Lead, empower and trust
  • Play to everyone’s strengths
  • Develop yourself and those around you
Library membership

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Library Shop online

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