Disability Action Plan 2016

Our Disability Action Plan

State Library of Queensland (SLQ) is ‘all yours’, an inclusive and welcoming place where everyone can connect with ideas and creatively engage with each other. Our Disability Action Plan 2016 (DAP) represents the Library Board of Queensland’s proactive and public commitment to taking a lead role in providing accessible and inclusive library and information services for all Queenslanders with a disability.

SLQ and the network of over 343 public libraries and Indigenous Knowledge Centres across Queensland work with and support people with a disability, carers and the wider community. Approximately 45% of Queenslanders are library members, and libraries across the State have a focus on providing accessible and inclusive collections and services, embracing diversity, addressing disadvantage and enhancing life participation via strong community connections.

Disability may be hidden or evident from birth (congenital), episodic or stable. It may be physical, sensory, intellectual, psychiatric, neurological or a learning disability. A disability may be temporary or permanent, total or partial, lifelong or acquired.

The Australian Bureau of Statistics 2012 Survey of Disability, Ageing and Carers (SDAC) estimates 18.5% of Australia’s population (4.2 million people) have a disability. In Queensland 17.7% of the population (830,000 people) have a disability and about 10.5% of the population (484,400 people) are carers. Carers supporting people with a disability play a crucial role in our community.

SLQ has a responsibility under the Disability Discrimination Act 1992 (Cth) to ensure people with a disability are not discriminated in the provision of services and programs and ensuring we provide equitable access to our facilities, services and programs. This document outlines how SLQ aims to enhance our relationships with people with a disability.

SLQ supports the NDIS and increased funding and choice for people with a disability.

In December 2013, the Queensland Government released the Queensland Disability Plan 2014–19: Enabling choices and opportunities (QDP). The QDP has provided the focus for Queensland Government Disability Service Plans until 2019.

Policy context

The SLQ DAP supports the Queensland Government’s obligations under the United Nations Convention on the Rights of Persons with Disabilities and aligns with the following key government policies and SLQ strategic documents:

  • Disability Discrimination Act 1992 (Cth)
  • Anti-Discrimination Act 1991 (Qld)
  • Disability Services Act 2006 (Qld)
  • National Disability Strategy 2010–2020
  • Queensland Disability Plan 2014–19
  • The Queensland Plan
  • Queensland Language Services Policy (Auslan)
  • Internet (IS26)
  • SLQ Strategic Plan 2014–18
  • The Next Horizon: Vision 2017 for Queensland public libraries
  • SLQ Content Strategy
  • SLQ Disability Workforce Strategy 2015–18.
  • NDIS Act 2013 (Cth) Actions for 2016

SLQ’s DAP acknowledges that people with a disability, their families and friends, service providers and formal carers are best placed to advise SLQ on how to respond better to the needs of people with a disability.

Implementation of the following actions will improve services to people with a disability and enhance working relationships with partners.

Priority areasActions
Enable AccessInvestigate improvements to signage and wayfinding to SLQ across South Bank, based on the Arts Queensland Accessibility Audit.
 Conduct an analysis of existing assistive/adaptive technologies provided by SLQ and consult with the community on their needs. Develop a report on identified gaps for the Executive Team.
 Investigate and provide advice on the latest speech to text solutions suitable for hearing impaired people using SLQ online systems.
 Undertake an audit of existing SLQ ICT infrastructure to ensure it has the capability to support vision impaired users.
Engage CommunityPublicise assistive/adaptive devices and services provided at SLQ (South Bank), including improved signage for greater visibility, and greater exposure of these services online and in media using methods applicable to the sector.
 Promote disability and adult literacy collections to customers through peak bodies and community organisations.
 Circulate support collections to all libraries and deliver collections to people with a disability.
Inclusion of disability support organisations and associated groups for programs and activities run by the Signature Program team as appropriate.
 Consult with assistive/adaptive technology service providers with the view to creating a technology trendsetter space.
 Provide grant opportunities for public libraries to develop programs and improve services for people with a disability.
Build CapabilityContinue quarterly meetings of SLQ’s internal DAP Working Group to review Action Plan and coordinate reporting.

Increase employment and work experience opportunities for people with a disability including:

  • Review existing employment processes and remove barriers which could prevent employing people with a disability.
  • Deliver tailored and targeted Disability Awareness Training in conjunction with National Disability Recruitment Coordinator (NDRC) for SLQ recruiters.
  • Deliver tailored and targeted Disability Awareness Training in conjunction with NDRC for frontline staff and managers.
    * Develop job vacancies that are more accessible for people with a disability.
 Hold an information session with Disability Employment Services providers to be facilitated by the NDRC and SLQ staff, to showcase employment opportunities within the organization.
 Create a SLQ Reasonable Adjustment policy and checklist to outline the processes for managers on managing disclosure and making reasonable adjustments.
 Continue to provide employment and work experience for people with a disability at SLQ and commit to increasing employment for staff with a disability over the next two years.
 Communicate and demonstrate SLQ’s commitment to employing people with a disability, including identifying and engaging a SLQ Disability Champion.
 Train staff in the use of assistive/adaptive technology.

Our enduring values

The values that guide our engagements with community and partners are:

  • We provide free and equitable access to reliable information, wifi, knowledge resources, exhibitions/events, learning programs, meeting rooms.
  • We share resources, information, open data, eresources, cool stuff, tech stuff, great spaces.
  • We seek diverse voices, respect for different views, no censorship.
  • We belong to the community, are publicly funded and philanthropically supported ‘for’, ‘with’ and ‘by’ the community, and we remain unbiased.

For more information contact

Information and Engagement
State Library of Queensland
t 07 3840 7829 | e mailto:visitorservices@slq.qld.gov.au | w slq.qld.gov.au

This document is also available online in accessible PDF  (PDF 2.5 MB) and plain text formats.
For more information please contact Information and Engagement.

The text of this plan is licensed under a Creative Commons Attribution 3.0 Australia licence. You are free to copy, communicate and adapt the text, so long as you attribute State Library of Queensland. All rights are reserved
in the images, which should not be copied, adapted, redistributed, or otherwise used without the prior written consent of the copyright owner.
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