Take down requests

State Library of Queensland, as a member of National and State Libraries Australasia (NSLA), has endorsed a position statement on public requests to take down access to content from our collections.

Position statement on take down requests

National and State Libraries Australasia (NSLA) is committed to the principles of freedom of expression and universal access to information and knowledge. These principles are fundamental to the library profession and recognised as pivotal components of our democratic traditions; represent a major driving force in the creation of new ideas and innovation; and support cultural understanding and sustainable socio-economic development.

Responding to the ubiquity of digital technologies and enhanced community expectations for ‘anywhere, anytime’ access to information libraries, like other collecting institutions around the world, are continuing to build and deliver online collections, providing the greatest possible access to local and global communities. 

NSLA libraries have mandated roles to collect and preserve cultural heritage, provide open and equitable access to information, and support the growth of knowledge and ideas. Given these responsibilities, materials provided online will be taken down (or have other access restrictions imposed) only in extraordinary circumstances.

In making collections available online, NSLA libraries act to respect jurisdictional legal considerations. However NSLA recognises that despite best efforts there may be occasions when material made available online is considered to breach copyright or other relevant law or contains information that is culturally sensitive. As a means of promoting a consistent response to takedown requests, NSLA libraries agree to take into account the following general principles:

  • The broadest possible online access to collection materials will be provided.
  • Permanent access restrictions, deindexing or takedown will be considered as an exceptional response.
  • Requests for access restrictions, deindexing or takedown will take into account the relationship of the requestor to the material.
  • Requests for access restrictions, deindexing or takedown will take into account specific jurisdictional legislation and related exemptions.
  • Access restrictions or takedown of material made available online should, as far as practical, be openly acknowledged with a statement noting the takedown.

As circumstances change, or after a period of time, online material that has been taken down, restricted or deindexed should be reviewed and may be reinstated.

Making a takedown request

If you are concerned that you have found material in our catalogue or on our website which you have not given permission to be made available, and which contravenes privacy laws, is defamatory, or is in breach of copyright law, please contact us in writing stating the following:

  1. Your contact details
  2. Full description and details of the material
  3. The reason for your request, including, but not limited to copyright law, privacy laws, data protection, defamation etc.

Your request should be sent to:
State Library of Queensland South Bank
PO Box 3488
South Brisbane QLD 4101
AUSTRALIA
 
or

webmanager@slq.qld.gov.au

State Library will acknowledge your takedown request in writing and will make an initial assessment of the request.

The material may be temporarily removed from the State Library catalogue or website until a final decision is agreed upon. Physical material may also be removed from the shelves.

SLQ will make all possible efforts to resolve takedown requests quickly and to the satisfaction of both parties, with the following possible outcomes.

  • Access to the material is restored via the SLQ catalogue and website
  • Access to the material is restored with changes in response to the takedown request via the SLQ catalogue and website
  • Access to the material is modified (ex. online access changed to onsite only access, access restricted to SLQ members, access restricted to particular groups)
  • Material is retained in the collection but access is removed
  • Material removed from the collection.


There will be regular reviews of takedown decisions. Where the circumstances of the original takedown request have changed over time, it may result in access to the material being restored.

NSLA Position statement also available: http://www.nsla.org.au/publication/position-statement-takedown

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